NRG Energy
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Sr. Operations Analyst - Hybrid
role at
NRG Energy
Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
Job Summary The Senior Operations Analyst works within the Billing Operations team with a primary focus on the compilation and research of data, issue resolution, continuous improvement, and collaboration with cross functional teams on highly visible projects. This position requires an experienced and highly motivated individual with a strong background in analytics, process improvement, and project management.
Essential Duties/Responsibilities
Ability to translate data into formats, such as Excel, Visio, Powerpoint and Power BI, as required for analysis and presentation
Develop reports to monitor key performance indicators (KPIs) and provide insights to management
Deliver information and analysis that support business strategy - identifying trends, risks, and opportunities for improvement
Utilize SQL to pull simple data sets on demand
Document existing and new process flows and update as required
Represent the Billing Operations team as the main point of contact for production issue triage and resolution
Use root-cause analysis to identify process gaps, as well as recommend and implement solutions
Function as the main point of contact for Regulatory changes and escalations
Contribute to the execution and implementation of new business, regulatory changes, and platform integrations through requirements gathering, gap analysis and UAT coordination
Participate in multiple projects/initiatives simultaneously and ensure timely completion of deliverables
Perform other duties as assigned
Working Conditions
Fast paced environment with high volume workload
Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
Evening and weekend work may be required as job duties demand
Hybrid based in our Princeton office.
Minimal domestic travel may be required
Minimum Requirements
Associate degree
3-5 years’ experience in analysis, data analytics or project management related field
Must be proficient in Microsoft Tools: Word, Excel, Outlook, Visio
Preferred Qualifications
Bachelor’s degree
Working knowledge of deregulated energy market preferred
Previous energy/utility industry experience preferred
Proficient in SharePoint, Power BI, and SQL Server Management Studio
Additional Knowledge, Skills And Abilities
Strong analytical and mathematic skills
Ability to solve complex problems with minimal guidance
Excellent organizational skills with the ability to balance multiple demands
Capable of working independently and making decisions accordingly
Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner
Ability to collaborate and interact professionally with internal teams, management, external vendors, and utilities to acquire knowledge, resolve issues, and participate in projects
Physical Requirements
Work is primarily sedentary (desk work at a computer)
Regularly required to talk or hear to communicate
Compensation and Benefits The base salary range for this position is: $85,680-141,360. The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.
EEO Statement NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent.
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Sr. Operations Analyst - Hybrid
role at
NRG Energy
Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.
Job Summary The Senior Operations Analyst works within the Billing Operations team with a primary focus on the compilation and research of data, issue resolution, continuous improvement, and collaboration with cross functional teams on highly visible projects. This position requires an experienced and highly motivated individual with a strong background in analytics, process improvement, and project management.
Essential Duties/Responsibilities
Ability to translate data into formats, such as Excel, Visio, Powerpoint and Power BI, as required for analysis and presentation
Develop reports to monitor key performance indicators (KPIs) and provide insights to management
Deliver information and analysis that support business strategy - identifying trends, risks, and opportunities for improvement
Utilize SQL to pull simple data sets on demand
Document existing and new process flows and update as required
Represent the Billing Operations team as the main point of contact for production issue triage and resolution
Use root-cause analysis to identify process gaps, as well as recommend and implement solutions
Function as the main point of contact for Regulatory changes and escalations
Contribute to the execution and implementation of new business, regulatory changes, and platform integrations through requirements gathering, gap analysis and UAT coordination
Participate in multiple projects/initiatives simultaneously and ensure timely completion of deliverables
Perform other duties as assigned
Working Conditions
Fast paced environment with high volume workload
Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc.
Evening and weekend work may be required as job duties demand
Hybrid based in our Princeton office.
Minimal domestic travel may be required
Minimum Requirements
Associate degree
3-5 years’ experience in analysis, data analytics or project management related field
Must be proficient in Microsoft Tools: Word, Excel, Outlook, Visio
Preferred Qualifications
Bachelor’s degree
Working knowledge of deregulated energy market preferred
Previous energy/utility industry experience preferred
Proficient in SharePoint, Power BI, and SQL Server Management Studio
Additional Knowledge, Skills And Abilities
Strong analytical and mathematic skills
Ability to solve complex problems with minimal guidance
Excellent organizational skills with the ability to balance multiple demands
Capable of working independently and making decisions accordingly
Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner
Ability to collaborate and interact professionally with internal teams, management, external vendors, and utilities to acquire knowledge, resolve issues, and participate in projects
Physical Requirements
Work is primarily sedentary (desk work at a computer)
Regularly required to talk or hear to communicate
Compensation and Benefits The base salary range for this position is: $85,680-141,360. The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.
EEO Statement NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent.
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