Bank of America
Consumer Products Strategy Analyst II/III
Bank of America, Phoenix, Arizona, United States, 85003
Job Description
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Key Responsibilities This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.
Responsibilities
Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions
Coordinates the production of product performance reports and updates for senior management
Required Qualifications
SQL Programming Experience
Data Mining
Understanding of call center performance metrics, processes, systems, and technologies
Strong analytical and problem solving abilities, with quick adaptation to new technologies, methodologies, and systems
Skilled with Microsoft Office (Excel, Word and PowerPoint) specifically the ability to create and manipulate pivots from raw data and create high quality presentations
Desired Qualification
Knowledge of Collections and Recovery business
Familiarity with Consumer Card and Consumer Vehicle Lending products, operations, and strategies
SAS experience a plus
Understanding of LOB/Enterprise data repositories
Skills
Business Intelligence
Data and Trend Analysis
Monitoring, Surveillance, and Testing
Research
Business Analytics
Data Quality Management
Data Visualization
Problem Solving
Written Communications
Analytical Thinking
Collaboration
Critical Thinking
Innovative Thinking
Oral Communications
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency Details US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032)
Pay range: $66,000.00 - $123,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
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Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Key Responsibilities This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.
Responsibilities
Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions
Coordinates the production of product performance reports and updates for senior management
Required Qualifications
SQL Programming Experience
Data Mining
Understanding of call center performance metrics, processes, systems, and technologies
Strong analytical and problem solving abilities, with quick adaptation to new technologies, methodologies, and systems
Skilled with Microsoft Office (Excel, Word and PowerPoint) specifically the ability to create and manipulate pivots from raw data and create high quality presentations
Desired Qualification
Knowledge of Collections and Recovery business
Familiarity with Consumer Card and Consumer Vehicle Lending products, operations, and strategies
SAS experience a plus
Understanding of LOB/Enterprise data repositories
Skills
Business Intelligence
Data and Trend Analysis
Monitoring, Surveillance, and Testing
Research
Business Analytics
Data Quality Management
Data Visualization
Problem Solving
Written Communications
Analytical Thinking
Collaboration
Critical Thinking
Innovative Thinking
Oral Communications
Shift 1st shift (United States of America)
Hours Per Week 40
Pay Transparency Details US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032)
Pay range: $66,000.00 - $123,500.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits: This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
#J-18808-Ljbffr