NTT DATA Americas, Inc
ServiceNow – Process Consultant / Business Analyst / Intermediate
NTT DATA Americas, Inc, Dallas, Texas, United States, 75215
Company Overview
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Job Description ServiceNow Business Process Consultant / Business Analyst
Location: Remote, Texas (US)
Role Overview:
NTT DATA is seeking a highly motivated and experienced ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual‑role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities Business Process Consulting
Lead functional discovery sessions and process workshops to define client‑specific business process solutions.
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
Create dynamic collateral including process workflows, workshop presentations, and training materials.
Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
Business Analysis
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
Develop and maintain end‑to‑end process flows and gap analyses to support solution design.
Prepare and execute test plans, facilitate UAT, and support go‑live activities.
Lead client training sessions and create user‑friendly job aids to support platform adoption.
Client Engagement & Delivery Support
Serve as the eyes and ears of the delivery team throughout the project lifecycle.
Facilitate stakeholder demos and provide solution‑focused support to improve process efficiency.
Collaborate with project leadership to ensure alignment between business goals and technical solutions.
Qualifications
5+ years of experience in ServiceNow consulting, with hands‑on expertise in multiple modules.
5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
Proven ability to lead client workshops and translate business needs into actionable solutions – 3+ years.
Strong understanding of Agile methodologies and experience supporting Scrum teams – 1 to 2 years.
ServiceNow certifications CSA required, and 1 CIS‑(any) preferred.
Excellent communication, facilitation, and documentation skills.
Why Join Us
Work with top‑tier clients and cutting‑edge ServiceNow solutions.
Be part of a collaborative, fast‑paced, and growth‑oriented consulting team.
Enjoy a flexible, remote‑friendly work environment with opportunities for advancement.
Make a meaningful impact by helping organizations transform their business processes.
Compensation The starting hourly range for this remote role is
($97–$106/hour).
Benefits This position is eligible for company benefits that may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short‑ and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.
Accessibility & EEO Statement This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, please click here.
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Job Description ServiceNow Business Process Consultant / Business Analyst
Location: Remote, Texas (US)
Role Overview:
NTT DATA is seeking a highly motivated and experienced ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual‑role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
Key Responsibilities Business Process Consulting
Lead functional discovery sessions and process workshops to define client‑specific business process solutions.
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
Create dynamic collateral including process workflows, workshop presentations, and training materials.
Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
Business Analysis
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
Develop and maintain end‑to‑end process flows and gap analyses to support solution design.
Prepare and execute test plans, facilitate UAT, and support go‑live activities.
Lead client training sessions and create user‑friendly job aids to support platform adoption.
Client Engagement & Delivery Support
Serve as the eyes and ears of the delivery team throughout the project lifecycle.
Facilitate stakeholder demos and provide solution‑focused support to improve process efficiency.
Collaborate with project leadership to ensure alignment between business goals and technical solutions.
Qualifications
5+ years of experience in ServiceNow consulting, with hands‑on expertise in multiple modules.
5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
Proven ability to lead client workshops and translate business needs into actionable solutions – 3+ years.
Strong understanding of Agile methodologies and experience supporting Scrum teams – 1 to 2 years.
ServiceNow certifications CSA required, and 1 CIS‑(any) preferred.
Excellent communication, facilitation, and documentation skills.
Why Join Us
Work with top‑tier clients and cutting‑edge ServiceNow solutions.
Be part of a collaborative, fast‑paced, and growth‑oriented consulting team.
Enjoy a flexible, remote‑friendly work environment with opportunities for advancement.
Make a meaningful impact by helping organizations transform their business processes.
Compensation The starting hourly range for this remote role is
($97–$106/hour).
Benefits This position is eligible for company benefits that may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short‑ and long‑term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally required benefits.
Accessibility & EEO Statement This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, please click here.
#J-18808-Ljbffr