Casa Esperanza, Inc. (Boston)
Overview
Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. About the Role
The Patient Access Coordinator is an essential member of the Outpatient program that focuses on an open access model. The coordinator is responsible for referrals, intakes, and client services, processing incoming external, internal, and self-referrals. The coordinator will work closely with the Directors at the Outpatient clinic, Residential Directors, and external providers to ensure incoming patients meet eligibility criteria. This includes quality assurance tasks such as following up with patients who did not keep their appointment, performing referral and data entry, reviewing documents to ensure completeness, verifying insurance eligibility, and communicating with referral sources. Following Casa Esperanza’s integrated care model, the coordinator will communicate admissions information and complete referrals to other Casa Esperanza services the client may qualify for. All documentation will be stored in Evolv, the Electronic Health Record and billing database. This position reports directly to the Director of Patient Access. Intake Responsibilities Essential Functions & Responsibilities
Build and maintain relationships with internal and external referral sources Maintain awareness of current census and caseload targets and expectations Ensure timely access to clinic services and work with the clinical team to remove barriers to care Oversee initial assessment and follow-up care with internal and external providers to ensure timely access to services and operations for a dynamic, open access, integrated care clinic Identify individuals in crisis and engage the clinical team for crisis response Manage communication and coordination among internal and external providers to ensure timely access to care, including prioritization of high risk/high need clients Maintain and update admission documentation required by Casa Esperanza or licensing agencies in a complete and accurate manner Serve as a resource for resolving issues related to registration, demographic, and insurance errors. Verify insurance eligibility and enter benefit assignments Adhere to HIPAA and applicable confidentiality and privacy regulations Ensure data entry and scanning of referrals, intake and other pertinent documentation into Evolv Implement BSAS and Medicare regulations and processes Ensure completion of Integrated BPS in the patient’s electronic health record Review client records for completeness of insurance information and proper signatures Other duties as assigned Clinic Operations
Work closely with the Patient Support Services to ensure an exceptional level of service for all Casa Esperanza clients Collaborate with the Directors at the Outpatient Services, Director of Recovery Support Services, Residential Program, Conexiones and ATS Program to meet licensing, regulatory, accreditation, and funder standards Coordinate room utilization to support the clinic’s growing needs Respond to internal and external data collection and reporting requests Other duties as assigned Qualifications
Bachelor’s degree in social work, psychology, counseling, or related field required LADAC/CADAC requirement or willingness to obtain within 6 months on the job English/Spanish bilingual required Knowledge of eligibility verification and authorizations based on payer requirements Experience working with marginalized communities Strong verbal and written communication Ability to work as both an effective team member and independently Ability to meet the physical and training requirements of the position MassHealth Certified Application Counselor or willingness to obtain certification on the job Schedule
Full Time - 40 hours per week, Monday to Friday What We Offer
Casa Esperanza Benefits Package: Compensation: $22 - $24 per hour Holiday Pay (12 days per year + 1 floating holiday) PTO - 18 days year one, 20.5 days at year 2, 23 days at year 5 Sick Pay - 10 paid days per year Short/Long Term Disability Company-paid Life Insurance Health Insurance (Medical, Dental, Vision) Health Reimbursement Arrangement (HRA) FSA/DCA (Flexible Spending Account & Dependent Care) ComPsych Guidance Resources - EAP Educational Opportunities Tuition Remission Employee Discounts and other benefits Physical & Mental Requirements
The employee must be able to perform the duties of the job, including physical activities such as walking, stooping, kneeling, crouching or crawling, and occasional lifting up to 20 pounds. Specific vision requirements include distance, peripheral, and depth perception. Casa Esperanza is committed to health and safety; offers are contingent on proof of being fully vaccinated against COVID-19, with accommodations available for medical or religious exemptions in accordance with applicable law. Equal Employment Opportunity
Casa Esperanza, Inc. values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older workers, and others from diverse backgrounds to apply. We recruit, hire, train, promote, and compensate based on job-related qualifications and abilities. We provide reasonable accommodation to qualified individuals with disabilities or religious beliefs when needed. For accommodation inquiries, please email hr@casaesperanza.org.
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Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. About the Role
The Patient Access Coordinator is an essential member of the Outpatient program that focuses on an open access model. The coordinator is responsible for referrals, intakes, and client services, processing incoming external, internal, and self-referrals. The coordinator will work closely with the Directors at the Outpatient clinic, Residential Directors, and external providers to ensure incoming patients meet eligibility criteria. This includes quality assurance tasks such as following up with patients who did not keep their appointment, performing referral and data entry, reviewing documents to ensure completeness, verifying insurance eligibility, and communicating with referral sources. Following Casa Esperanza’s integrated care model, the coordinator will communicate admissions information and complete referrals to other Casa Esperanza services the client may qualify for. All documentation will be stored in Evolv, the Electronic Health Record and billing database. This position reports directly to the Director of Patient Access. Intake Responsibilities Essential Functions & Responsibilities
Build and maintain relationships with internal and external referral sources Maintain awareness of current census and caseload targets and expectations Ensure timely access to clinic services and work with the clinical team to remove barriers to care Oversee initial assessment and follow-up care with internal and external providers to ensure timely access to services and operations for a dynamic, open access, integrated care clinic Identify individuals in crisis and engage the clinical team for crisis response Manage communication and coordination among internal and external providers to ensure timely access to care, including prioritization of high risk/high need clients Maintain and update admission documentation required by Casa Esperanza or licensing agencies in a complete and accurate manner Serve as a resource for resolving issues related to registration, demographic, and insurance errors. Verify insurance eligibility and enter benefit assignments Adhere to HIPAA and applicable confidentiality and privacy regulations Ensure data entry and scanning of referrals, intake and other pertinent documentation into Evolv Implement BSAS and Medicare regulations and processes Ensure completion of Integrated BPS in the patient’s electronic health record Review client records for completeness of insurance information and proper signatures Other duties as assigned Clinic Operations
Work closely with the Patient Support Services to ensure an exceptional level of service for all Casa Esperanza clients Collaborate with the Directors at the Outpatient Services, Director of Recovery Support Services, Residential Program, Conexiones and ATS Program to meet licensing, regulatory, accreditation, and funder standards Coordinate room utilization to support the clinic’s growing needs Respond to internal and external data collection and reporting requests Other duties as assigned Qualifications
Bachelor’s degree in social work, psychology, counseling, or related field required LADAC/CADAC requirement or willingness to obtain within 6 months on the job English/Spanish bilingual required Knowledge of eligibility verification and authorizations based on payer requirements Experience working with marginalized communities Strong verbal and written communication Ability to work as both an effective team member and independently Ability to meet the physical and training requirements of the position MassHealth Certified Application Counselor or willingness to obtain certification on the job Schedule
Full Time - 40 hours per week, Monday to Friday What We Offer
Casa Esperanza Benefits Package: Compensation: $22 - $24 per hour Holiday Pay (12 days per year + 1 floating holiday) PTO - 18 days year one, 20.5 days at year 2, 23 days at year 5 Sick Pay - 10 paid days per year Short/Long Term Disability Company-paid Life Insurance Health Insurance (Medical, Dental, Vision) Health Reimbursement Arrangement (HRA) FSA/DCA (Flexible Spending Account & Dependent Care) ComPsych Guidance Resources - EAP Educational Opportunities Tuition Remission Employee Discounts and other benefits Physical & Mental Requirements
The employee must be able to perform the duties of the job, including physical activities such as walking, stooping, kneeling, crouching or crawling, and occasional lifting up to 20 pounds. Specific vision requirements include distance, peripheral, and depth perception. Casa Esperanza is committed to health and safety; offers are contingent on proof of being fully vaccinated against COVID-19, with accommodations available for medical or religious exemptions in accordance with applicable law. Equal Employment Opportunity
Casa Esperanza, Inc. values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older workers, and others from diverse backgrounds to apply. We recruit, hire, train, promote, and compensate based on job-related qualifications and abilities. We provide reasonable accommodation to qualified individuals with disabilities or religious beliefs when needed. For accommodation inquiries, please email hr@casaesperanza.org.
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