DHL Express Deutschland
Job Title:
Customer Service Operations Specialist (Air Export)
Job Location:
Atlanta, Georgia, United States
DHL Global Forwarding (DGF)
is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport-related services.
As an
Air Export Specialist
you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports and shipping carriers.
Key Responsibilities
Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
Compliant filing of AES (automated electronic system) export customs
Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
Ensure customer profiles are accurate and updated
Meet all KPI’s assigned and audited by the Control Tower
Skills / Requirements
1+ year experience in the transportation, logistics, or freight forwarding industry; air export experience preferred but not required
Must be 18 years of age or older
Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft office (Word, Excel, Outlook)
Cargo Wise systems knowledge is a plus
Pay Range:
$21.32 - $28.43/hr (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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Customer Service Operations Specialist (Air Export)
Job Location:
Atlanta, Georgia, United States
DHL Global Forwarding (DGF)
is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor, including special transport-related services.
As an
Air Export Specialist
you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports and shipping carriers.
Key Responsibilities
Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
Compliant filing of AES (automated electronic system) export customs
Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
Ensure customer profiles are accurate and updated
Meet all KPI’s assigned and audited by the Control Tower
Skills / Requirements
1+ year experience in the transportation, logistics, or freight forwarding industry; air export experience preferred but not required
Must be 18 years of age or older
Exceptional customer service skills
Detail oriented and strong follow-up skills
Proficient with Microsoft office (Word, Excel, Outlook)
Cargo Wise systems knowledge is a plus
Pay Range:
$21.32 - $28.43/hr (Based on Experience)
Benefits (All Non-Union Employees)
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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