Center For Strategic And International Studies
Director of Strategic Communications External Relations
Center For Strategic And International Studies, Fort Worth, Texas, United States, 76102
KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG’s end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in four additional locations: Piney Flats, TN; Conyers, GA; Goodyear, AZ; and San Dimas, CA.
KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.
KPS Global is looking for an Associate Account Manager, to join the Customer Service Department.
The Associate Account Manager will be accountable for maintaining a positive customer relationship through accurate, cost-effective, compliant, and buildable quotes, as well as be knowledgeable of all aspects of order management and after-sales support.
Required Skills
Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
Required Experience
Associate Degree preferred, will consider experience in lieu of
2 years experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
Ability to set clear expectations and hold others accountableAbility to be a self-starter and work independently
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Detail oriented
Strong MS Office skills
Qualifications
Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
#J-18808-Ljbffr
KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you’ll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.
KPS Global is looking for an Associate Account Manager, to join the Customer Service Department.
The Associate Account Manager will be accountable for maintaining a positive customer relationship through accurate, cost-effective, compliant, and buildable quotes, as well as be knowledgeable of all aspects of order management and after-sales support.
Required Skills
Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
Required Experience
Associate Degree preferred, will consider experience in lieu of
2 years experience in Customer Service with estimating in engineered to order product, preferably within the walk-in industry
Ability to set clear expectations and hold others accountableAbility to be a self-starter and work independently
Strong emphasis on Math and Technical skills
Strong verbal and written communication skills
Strong prioritization, multi-tasking and organization skills
Detail oriented
Strong MS Office skills
Qualifications
Interface with customer, outside sales and KPS Global leadership
Conduct Quality Control on Quotes and Orders
Save Quote into Laserfiche and maintain quote and order folders, as required
Send submittals with buyout preapproval form, if applicable
Provide clear expectations and drive accountability to ensure all internal and external SLAs are met
Coach, mentor and provide feedback on Quote Specialists and Customer Service Assistant
Enter service issues
Work on special projects for customer
Create Miscellaneous Orders / Corrective Actions
Accountable for all aspects of order management
Accountable for all aspects of after sales support
Maintain customer schedules, as required
Maintain Customer Libraries (Specs)
Review & Revise jobs
Maintain volume of 40-60% of Account Manager within same segment
Must be able to perform all the responsibilities of the Customer Service Assistant and Quote Specialist
#J-18808-Ljbffr