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Onni Group of Companies

Events & Operations Manager

Onni Group of Companies, Chicago, Illinois, United States, 60290

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Events & Operations Manager

Onni Group of Companies

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Events & Operations Manager

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Onni Group of Companies .

Job Description The Events & Operations Manager is responsible for managing and executing banquet and event operations with precision and professionalism. This role ensures that all front‑of‑house (FOH) elements, service details, and event logistics align with client expectations and company standards. The position also supports Food & Beverage leadership with key functions and operational support as needed.

Perks & Benefits

Competitive pay and a comprehensive benefit package

Health Saving Account, Flexible Saving Account, Employee Assistance Program

Annual Education Allowance

Generous Referral Program

Fun and collaborative company culture with lots of team‑building events

Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do? Event Coordination & Execution

Execute all Banquet Event Orders (BEOs) according to client specifications, service standards, and event timelines, including closing the event through Toast.

Assist in developing and distributing event timelines, pull sheets, and service outlines to staff.

Assign and review server responsibilities for setup, service, and breakdown.

Supervise the setup of all dining, bar, and event areas to ensure readiness before guest arrival.

Oversee load‑in and load‑out for all vendors, ensuring correct setup per the floor plan.

Update, print, and post all wayfinding and event signage as required.

Assist in service charge distribution via in‑house payroll systems.

Coordinate Closely With The Culinary Team

Retrieve menu cards from the Prep Kitchen, verify accuracy with the chef, and bring correct cards to the event space.

Lead a Culinary Pre‑Shift briefing with the chef and service team before event start‑time.

Conduct Culinary Check‑In with the Executive Chef before event set up to confirm menu details, presentation, and service flow.

Front‑of‑House (FOH) Management

Manage all FOH event items including equipment, signage, and display materials.

Track inventory and usage to ensure timely replenishment and maintenance of items.

Pull equipment and service items from the Prep Kitchen, Storage, or Pantry as needed.

Coordinate seasonal or special staffing needs, including coat check attendants, lobby greeters, and event hosts.

Staff Leadership

Lead and supervise all banquet servers, bartenders, and support staff during setup, service, and teardown.

Conduct pre‑shift meetings to review event details, assignments, and service expectations.

Train, coach, and mentor staff to uphold company service standards.

Maintain a professional, supportive, and motivating work environment.

Guest & Vendor Relations

Serve as the primary on‑site contact for clients and vendors during events.

Anticipate client needs and respond promptly to requests or concerns.

Maintain excellent communication between internal departments and external partners.

Operational Excellence

Inspect event spaces before, during, and after events for cleanliness, organization, and setup compliance.

Ensure compliance with health, safety, and sanitation regulations.

Manage equipment inventory, monitor maintenance needs, and communicate restock requests to management.

Collaborate with Event Sales and Culinary teams to improve event flow and service efficiency.

What You Bring Experience:

1–3 years of experience in event coordination, banquet operations, or hospitality management, including supervisory responsibilities.

Skills:

Strong organizational and time‑management abilities.

Effective written and verbal communication and team leadership.

Proficient in reading and executing BEOs and floor plans.

Excellent attention to detail and guest service.

Familiarity or proficiency with Canva, TripleSeat, Microsoft, Toast, etc.

The ability to be proactive and adjust as needed to ensure operational success.

Physical Requirements:

Ability to stand or walk for extended periods and lift up to 40 lbs.

Flexibility to work nights, weekends, and holidays as required.

Education:

High school diploma or equivalent required; hospitality or management degree or commensurate experience required.

Certifications:

Illinois Manager’s Food Handler and Alcohol Service certifications (ServSafe, TIPS/BASSET) required.

Salary Range:

$65,000 - $80,000

About The Company Onni has been building communities for people to live, work, and play for over half a century. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for their interest in the Onni Group. Note that only those applicants under consideration will be contacted.

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