Lexusofsouthfield
Automotive Service Consultant - Lake City Toyota
Lexusofsouthfield, Lake City, Florida, United States, 32024
Job Description
Acts as a liaison between customers and service department by communicating with customers regarding vehicle concerns, pricing, repair timeline, and expressing customers concerns to the service department.
Job Responsibilities
Initiates automotive services and repairs by:
Recording performance problems and services requested
Verifying warranty and service contract coverage
Developing estimates
Writing repair orders
Maintaining customer rapport and service records
Ascertains automotive problems and services by:
Listening to the customer's description of symptoms
Clarifying issues
Conducting inspections and test drives
Checking vehicle maintenance records and service schedules
Develops estimates by costing:
Materials
Supplies
Labor
Calculates customer's payment, including deductibles
Prepares repair orders (RO) by:
Describing symptoms, problems, and causes
Outlining required repairs and services
Obtains approval signatures and enters RO into service database
Coordinates with customer, insurance, manufacturer, and aftermarket warranties for pricing and approval
Maintains customer rapport by:
Explaining estimates and return timelines
Obtaining customer approvals
Providing and obtaining contact numbers
Addressing questions and concerns
Arranging towing and alternate transportation
Maintains automotive records by recording problems and corrective actions
Keeps knowledge current by:
Participating in educational opportunities
Reading manufacturer publications
Maintaining all manufacturer and compliance certifications
Enhances organizational reputation by:
Taking ownership of new and unique requests
Exploring ways to add value to job accomplishments
Maintains customer satisfaction index (CXI) above district/region standards
Preferred Skills
Strong customer service orientation
Effective problem solving
Focus on quality and accuracy
High productivity and efficiency
Experience preparing quotes
Solid product knowledge
Proficiency with computers and point-of-sale systems
Comfort with multi-platform communication (phone, text, email, video)
Active listening and accurate documentation of verbal concerns
Clear and concise communication skills
#J-18808-Ljbffr
Job Responsibilities
Initiates automotive services and repairs by:
Recording performance problems and services requested
Verifying warranty and service contract coverage
Developing estimates
Writing repair orders
Maintaining customer rapport and service records
Ascertains automotive problems and services by:
Listening to the customer's description of symptoms
Clarifying issues
Conducting inspections and test drives
Checking vehicle maintenance records and service schedules
Develops estimates by costing:
Materials
Supplies
Labor
Calculates customer's payment, including deductibles
Prepares repair orders (RO) by:
Describing symptoms, problems, and causes
Outlining required repairs and services
Obtains approval signatures and enters RO into service database
Coordinates with customer, insurance, manufacturer, and aftermarket warranties for pricing and approval
Maintains customer rapport by:
Explaining estimates and return timelines
Obtaining customer approvals
Providing and obtaining contact numbers
Addressing questions and concerns
Arranging towing and alternate transportation
Maintains automotive records by recording problems and corrective actions
Keeps knowledge current by:
Participating in educational opportunities
Reading manufacturer publications
Maintaining all manufacturer and compliance certifications
Enhances organizational reputation by:
Taking ownership of new and unique requests
Exploring ways to add value to job accomplishments
Maintains customer satisfaction index (CXI) above district/region standards
Preferred Skills
Strong customer service orientation
Effective problem solving
Focus on quality and accuracy
High productivity and efficiency
Experience preparing quotes
Solid product knowledge
Proficiency with computers and point-of-sale systems
Comfort with multi-platform communication (phone, text, email, video)
Active listening and accurate documentation of verbal concerns
Clear and concise communication skills
#J-18808-Ljbffr