Automotive Service Consultant

Join our team as an Automotive Service Consultant, where you will play a crucial role in delivering exceptional customer service while assisting with automotive repairs and maintenance. Your main responsibilities will include: Identifying automotive performance issues by engaging with customers, understanding their concerns, and conducting thorough inspections. Verifying coverage under warranties and service contracts, then preparing accurate estimates and repair orders. Preparing detailed repair orders (RO) that outline symptoms, problems, proposed solutions, and services required. Calculating customer payments, including deductibles, and obtaining necessary approvals. Maintaining strong relationships with customers by providing clear explanations of estimates and the repair process. Recording all automotive service details, including problems detected and corrective actions planned. Staying updated with the latest automotive service knowledge through educational opportunities and manufacturer publications. Actively seeking to enhance the organization’s reputation by taking initiative to exceed customer expectations. If you are passionate about the automotive industry and have a strong commitment to customer service, we encourage you to apply. Our worksite is located at [insert precise work address].