Purple Drive
System Administration - Cisco Voice Network
Purple Drive, Richmond, Virginia, United States, 23214
CISCO VOICE NETWORK ADMINISTRATOR
POSITION SUMMARY
We are seeking an experienced Cisco Voice Network Administrator for a 6-month contract position based in Richmond, VA. This role requires a minimum of 8+ years of hands-on experience in Cisco Voice Administration and Unified Communications systems. The successful candidate will be responsible for administering, monitoring, and optimizing Cisco voice network infrastructure while ensuring peak performance and reliability of enterprise communication systems.
RESPONSIBILITIES
CISCO UNIFIED COMMUNICATIONS ADMINISTRATION
Perform administration of Cisco Unified Communications Manager (CUCM) Manage Cisco Unity Connection voicemail systems Administer Cisco Contact Center Enterprise (CCE) solutions Configure and maintain voice gateways, phones, and endpoints Implement changes and updates to voice system configurations SYSTEM MONITORING & PERFORMANCE
Monitor Unified Communication system applications to ensure peak performance Track system health, capacity, and utilization metrics Identify and resolve performance bottlenecks and issues Monitor and test voice network performance regularly Provide comprehensive performance statistics and reports Ensure high availability and disaster recovery capabilities MAINTENANCE & TESTING
Assist in monthly system patching and testing of Unified Communication systems Plan and execute system upgrades and maintenance windows Perform regression testing after system changes Validate system functionality and performance post-maintenance Coordinate with vendor support for complex technical issues DOCUMENTATION & REPORTING
Create and maintain documentation related to standard operating procedures Document system configurations, changes, and troubleshooting procedures Provide regular status updates on tasks accomplished and current issues Track progress toward project goals and deliverables Maintain accurate inventory of voice infrastructure components COLLABORATION & PROJECT SUPPORT
Collaborate with other team members across IT and business units Work closely with UC Engineers on higher-level projects and initiatives Coordinate with vendors for circuit implementation and troubleshooting Participate in cross-functional project teams Provide technical expertise and recommendations for voice infrastructure improvements TECHNICAL SUPPORT & TROUBLESHOOTING
Provide Level 2/3 technical support for voice-related issues Troubleshoot voice quality issues, call routing problems, and system outages Analyze call detail records (CDR) and system logs for problem resolution Support end-user voice and video communication needs Escalate complex issues to appropriate technical resources QUALIFICATIONS
REQUIRED EXPERIENCE
Minimum 8+ years
of hands-on Cisco Voice Administration experience Extensive experience
with Cisco Unified Communications Manager (CUCM) Strong background
in Cisco Unity Connection administration Proven experience
with Cisco Contact Center Enterprise (CCE) Experience with voice network design and implementation TECHNICAL SKILLS
Cisco Voice Technologies:
Cisco Unified Communications Manager (CUCM) 10.x/11.x/12.x Cisco Unity Connection Cisco Contact Center Enterprise (CCE) Cisco Unified Border Element (CUBE) Cisco Emergency Responder (CER)
Networking & Protocols:
SIP and H.323 protocols QoS implementation and troubleshooting VLAN configuration and voice VLAN management Network routing and switching fundamentals
System Administration:
Windows Server administration VMware virtualization environments Database management (Informix/PostgreSQL) LDAP integration and directory services
POSITION SUMMARY
We are seeking an experienced Cisco Voice Network Administrator for a 6-month contract position based in Richmond, VA. This role requires a minimum of 8+ years of hands-on experience in Cisco Voice Administration and Unified Communications systems. The successful candidate will be responsible for administering, monitoring, and optimizing Cisco voice network infrastructure while ensuring peak performance and reliability of enterprise communication systems.
RESPONSIBILITIES
CISCO UNIFIED COMMUNICATIONS ADMINISTRATION
Perform administration of Cisco Unified Communications Manager (CUCM) Manage Cisco Unity Connection voicemail systems Administer Cisco Contact Center Enterprise (CCE) solutions Configure and maintain voice gateways, phones, and endpoints Implement changes and updates to voice system configurations SYSTEM MONITORING & PERFORMANCE
Monitor Unified Communication system applications to ensure peak performance Track system health, capacity, and utilization metrics Identify and resolve performance bottlenecks and issues Monitor and test voice network performance regularly Provide comprehensive performance statistics and reports Ensure high availability and disaster recovery capabilities MAINTENANCE & TESTING
Assist in monthly system patching and testing of Unified Communication systems Plan and execute system upgrades and maintenance windows Perform regression testing after system changes Validate system functionality and performance post-maintenance Coordinate with vendor support for complex technical issues DOCUMENTATION & REPORTING
Create and maintain documentation related to standard operating procedures Document system configurations, changes, and troubleshooting procedures Provide regular status updates on tasks accomplished and current issues Track progress toward project goals and deliverables Maintain accurate inventory of voice infrastructure components COLLABORATION & PROJECT SUPPORT
Collaborate with other team members across IT and business units Work closely with UC Engineers on higher-level projects and initiatives Coordinate with vendors for circuit implementation and troubleshooting Participate in cross-functional project teams Provide technical expertise and recommendations for voice infrastructure improvements TECHNICAL SUPPORT & TROUBLESHOOTING
Provide Level 2/3 technical support for voice-related issues Troubleshoot voice quality issues, call routing problems, and system outages Analyze call detail records (CDR) and system logs for problem resolution Support end-user voice and video communication needs Escalate complex issues to appropriate technical resources QUALIFICATIONS
REQUIRED EXPERIENCE
Minimum 8+ years
of hands-on Cisco Voice Administration experience Extensive experience
with Cisco Unified Communications Manager (CUCM) Strong background
in Cisco Unity Connection administration Proven experience
with Cisco Contact Center Enterprise (CCE) Experience with voice network design and implementation TECHNICAL SKILLS
Cisco Voice Technologies:
Cisco Unified Communications Manager (CUCM) 10.x/11.x/12.x Cisco Unity Connection Cisco Contact Center Enterprise (CCE) Cisco Unified Border Element (CUBE) Cisco Emergency Responder (CER)
Networking & Protocols:
SIP and H.323 protocols QoS implementation and troubleshooting VLAN configuration and voice VLAN management Network routing and switching fundamentals
System Administration:
Windows Server administration VMware virtualization environments Database management (Informix/PostgreSQL) LDAP integration and directory services