Cisco Collaboration Engineer with Security Clearance

Responsibilities Resources will work at the customer’s direction on tasks that may include: • Assisting with implementation: Helping to install and configure Cisco voice systems, such as Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection • Troubleshooting: Identifying and resolving basic issues with voice systems, including call quality problems, connectivity issues, and device malfunctions • User provisioning: Adding and managing user accounts within the voice system, assigning features and permissions • System monitoring: Monitoring the performance of voice systems, identifying potential issues, and reporting on system status • Learning and development: Continuously learning about Cisco voice technologies, protocols, and best practices through training and experience • Documentation: Assisting with documenting system configurations, troubleshooting steps, and other technical procedures Qualifications Resources will meet the following qualifications: • Experience with Cisco voice technologies: Understanding of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco IP Phones, and other relevant Cisco voice products • VoIP protocols: Familiarity with SIP (Session Initiation Protocol) and H.323 • Network fundamentals: Basic knowledge of network infrastructure, routing, and switching • Troubleshooting skills: Ability to diagnose and resolve technical issues related to voice systems • Communication skills: Ability to communicate effectively with both technical and non-technical staff