IT Management Corp. dba 101 VOICE
UCaaS Solution Engineer
IT Management Corp. dba 101 VOICE, Santa Clara, California, us, 95053
Job Description
101VOICE is seeking a highly motivated and technically skilled
UCaaS Solution Engineer
to join our growing team. This role bridges sales, engineering, and customer experience, providing expert-level guidance throughout the pre‑sales and post‑sales process for our Unified Communications as a Service (UCaaS) platform. The ideal candidate will have a passion for communication technologies, hands‑on experience with VoIP and SIP‑based systems, and the ability to clearly articulate complex solutions to both technical and non‑technical audiences.
Pre‑Sales Engineering & Solution Design
Work closely with account executives to understand customer needs and design tailored UCaaS solutions.
Deliver live product demonstrations, technical presentations, and solution overviews to prospective customers.
Respond to RFPs, RFIs, and assist in technical documentation for proposals.
Deployment & Onboarding Support
Serve as a technical lead during customer onboarding, ensuring smooth implementation of 101VOICE services.
Configure customer environments including SIP trunking, phone provisioning, call flows, and network settings.
Assist in customer training and knowledge transfer.
Customer Advocacy & Post‑Sales Engineering
Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.
Identify and resolve UCaaS‑related issues and collaborate with engineering on enhancements or fixes.
Monitor usage and performance, recommending optimizations for system improvements.
Product & Partner Integration
Contribute to the development of new features and integration of third‑party solutions (e.g.,
Singlewire Informacast, Algo Solutions, Cradlepoint ).
Collaborate with product and engineering teams to validate new capabilities or service enhancements.
Stay up to date with UCaaS market trends and provide insight into competitor capabilities.
Qualifications
3–5+ years of hands‑on experience
in VoIP, telecom, UCaaS, or system integration roles with direct customer interaction.
Strong knowledge of SIP, RTP, and STIR/SHAKEN
protocols, with the ability to troubleshoot signaling and media issues across diverse environments.
Experience deploying and supporting
cloud‑hosted UCaaS platforms
and VoIP PBX systems (e.g., Cisco, FreePBX, 101VOICE, 3CX, etc.).
Familiarity with LTE/4G/5G , particularly in relation to SD‑WAN and survivability solutions (e.g.,
Cradlepoint
or similar technologies).
Working knowledge of
Wi‑Fi environments
(including enterprise‑grade access points, SSID configuration, roaming optimization, and VLAN management).
Ability to diagnose and optimize
network performance
for voice, including knowledge of firewalls, port forwarding, NAT, DHCP, QoS, and VLANs.
Previous experience with hardware integration including
SIP paging systems, PoE phones, LTE routers, and PA endpoints
(e.g., Algo, Bogen, etc.).
Experience integrating with third‑party platforms such as
Singlewire Informacast
or similar mass notification tools is a plus.
Ability to conduct
live product demos , build proof‑of‑concept environments, and guide prospects through technical discovery and solution design.
Familiarity with
basic scripting or automation (Bash, Python, API integrations)
is a plus, especially for onboarding and device provisioning.
Excellent
verbal and written communication skills , including the ability to explain complex technical topics to both engineers and business users.
Ability to
work independently and cross‑functionally , supporting multiple projects simultaneously in a fast‑paced environment.
Certifications in relevant technologies (e.g.,
Cradlepoint Certified Engineer, Cisco CCNA/Collab, CompTIA Network+, VoIP‑focused certs ) are highly desirable.
Additional Information
Role Classification:
While this position is titled
Senior Solution Engineer , the scope and expectations align closely with a
Director‑level
role. You will be expected to contribute to product strategy, customer engagement, and technical leadership across the UCaaS division.
Travel Requirements:
3–4 times a quarter travel may be required for customer meetings, trade shows, or onsite deployments—primarily within California.
Work Environment:
This is a hybrid role based in
Santa Clara, CA , with flexibility for remote work depending on project demands.
Tools & Ecosystem Exposure:
You will gain hands‑on experience with cutting‑edge technologies including
Cradlepoint, Informacast, Algo Solutions, LTE failover, Wi‑Fi optimization , and SIP‑based VoIP systems deployed across education, government, and healthcare sectors.
Certifications & Training:
101VOICE supports continuous learning and will provide access to training and certifications relevant to your role, including
Cradlepoint Certified Engineer ,
Cisco , and other UCaaS‑related programs.
Growth Opportunities:
This role has a clear path toward advancement into product management, technical leadership, or director‑level positions based on performance, innovation, and strategic contributions.
Internal Tech Adoption:
At 101VOICE, we believe in using the technologies we sell. You will be involved in shaping and using our internal UCaaS stack—helping us test, optimize, and validate what we deliver to customers.
Commitment to Public Sector Innovation:
As a systems integrator with deep experience in the public sector, we actively work with procurement vehicles such as
CMAS, TIPS, and other JPAs
to bring modern communications solutions to schools and government agencies without the burden of complex RFP processes.
Core Competencies
Exceptional organizational and multitasking skills.
Excellent written and verbal communication skills, with a customer‑focused mindset.
Ability to adapt quickly to changing priorities and thrive in a fast‑paced environment.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
UCaaS Solution Engineer
to join our growing team. This role bridges sales, engineering, and customer experience, providing expert-level guidance throughout the pre‑sales and post‑sales process for our Unified Communications as a Service (UCaaS) platform. The ideal candidate will have a passion for communication technologies, hands‑on experience with VoIP and SIP‑based systems, and the ability to clearly articulate complex solutions to both technical and non‑technical audiences.
Pre‑Sales Engineering & Solution Design
Work closely with account executives to understand customer needs and design tailored UCaaS solutions.
Deliver live product demonstrations, technical presentations, and solution overviews to prospective customers.
Respond to RFPs, RFIs, and assist in technical documentation for proposals.
Deployment & Onboarding Support
Serve as a technical lead during customer onboarding, ensuring smooth implementation of 101VOICE services.
Configure customer environments including SIP trunking, phone provisioning, call flows, and network settings.
Assist in customer training and knowledge transfer.
Customer Advocacy & Post‑Sales Engineering
Provide Tier 2 technical support to assist with escalations from the NOC or Customer Support team.
Identify and resolve UCaaS‑related issues and collaborate with engineering on enhancements or fixes.
Monitor usage and performance, recommending optimizations for system improvements.
Product & Partner Integration
Contribute to the development of new features and integration of third‑party solutions (e.g.,
Singlewire Informacast, Algo Solutions, Cradlepoint ).
Collaborate with product and engineering teams to validate new capabilities or service enhancements.
Stay up to date with UCaaS market trends and provide insight into competitor capabilities.
Qualifications
3–5+ years of hands‑on experience
in VoIP, telecom, UCaaS, or system integration roles with direct customer interaction.
Strong knowledge of SIP, RTP, and STIR/SHAKEN
protocols, with the ability to troubleshoot signaling and media issues across diverse environments.
Experience deploying and supporting
cloud‑hosted UCaaS platforms
and VoIP PBX systems (e.g., Cisco, FreePBX, 101VOICE, 3CX, etc.).
Familiarity with LTE/4G/5G , particularly in relation to SD‑WAN and survivability solutions (e.g.,
Cradlepoint
or similar technologies).
Working knowledge of
Wi‑Fi environments
(including enterprise‑grade access points, SSID configuration, roaming optimization, and VLAN management).
Ability to diagnose and optimize
network performance
for voice, including knowledge of firewalls, port forwarding, NAT, DHCP, QoS, and VLANs.
Previous experience with hardware integration including
SIP paging systems, PoE phones, LTE routers, and PA endpoints
(e.g., Algo, Bogen, etc.).
Experience integrating with third‑party platforms such as
Singlewire Informacast
or similar mass notification tools is a plus.
Ability to conduct
live product demos , build proof‑of‑concept environments, and guide prospects through technical discovery and solution design.
Familiarity with
basic scripting or automation (Bash, Python, API integrations)
is a plus, especially for onboarding and device provisioning.
Excellent
verbal and written communication skills , including the ability to explain complex technical topics to both engineers and business users.
Ability to
work independently and cross‑functionally , supporting multiple projects simultaneously in a fast‑paced environment.
Certifications in relevant technologies (e.g.,
Cradlepoint Certified Engineer, Cisco CCNA/Collab, CompTIA Network+, VoIP‑focused certs ) are highly desirable.
Additional Information
Role Classification:
While this position is titled
Senior Solution Engineer , the scope and expectations align closely with a
Director‑level
role. You will be expected to contribute to product strategy, customer engagement, and technical leadership across the UCaaS division.
Travel Requirements:
3–4 times a quarter travel may be required for customer meetings, trade shows, or onsite deployments—primarily within California.
Work Environment:
This is a hybrid role based in
Santa Clara, CA , with flexibility for remote work depending on project demands.
Tools & Ecosystem Exposure:
You will gain hands‑on experience with cutting‑edge technologies including
Cradlepoint, Informacast, Algo Solutions, LTE failover, Wi‑Fi optimization , and SIP‑based VoIP systems deployed across education, government, and healthcare sectors.
Certifications & Training:
101VOICE supports continuous learning and will provide access to training and certifications relevant to your role, including
Cradlepoint Certified Engineer ,
Cisco , and other UCaaS‑related programs.
Growth Opportunities:
This role has a clear path toward advancement into product management, technical leadership, or director‑level positions based on performance, innovation, and strategic contributions.
Internal Tech Adoption:
At 101VOICE, we believe in using the technologies we sell. You will be involved in shaping and using our internal UCaaS stack—helping us test, optimize, and validate what we deliver to customers.
Commitment to Public Sector Innovation:
As a systems integrator with deep experience in the public sector, we actively work with procurement vehicles such as
CMAS, TIPS, and other JPAs
to bring modern communications solutions to schools and government agencies without the burden of complex RFP processes.
Core Competencies
Exceptional organizational and multitasking skills.
Excellent written and verbal communication skills, with a customer‑focused mindset.
Ability to adapt quickly to changing priorities and thrive in a fast‑paced environment.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr