IT Service Desk Specialist with Security Clearance

Service Desk specialist Total Positions 5 Duration Unit Contract Description TEKsystems is in search of a junior level service desk specialists to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc. o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests o Provides polite and friendly customer service o Documents incident status and solutions in incident database tools. o Possesses current working knowledge of computers, printers, laptops, and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability Enterprise Req Skills Windows 10,Troubleshooting,Customer service,Windows,Technical support,Service desk,Helpdesk troubleshooting,Password reset,Office 365,Hardware,Desktop,Phone support,Ticketing system,Help desk support,Help desk,Support,Active directory,Support desk Top Skills Details 3) Service Desk experience Must earn a Microsoft windows O/S certification prior to starting Intermediate level degree + experience requirement: - 6 years with Bachelor\'s degree - On-site Experience Level Intermediate Level External Communities Job Description TEKsystems has partnered with a government customer in Pearl Harbor, HI to identify resources in the Service Desk space. Long term contract just won the recomplete for the next 5 years, very stable, supporting the Army 1. There is significant promotion and advancement potential within the contract.