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Insight Global

Information Technology Support Technician

Insight Global, Greenville, South Carolina, us, 29610

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $24.00/hr - $25.00/hr

Must Haves:

Three or more years developing subject-matter expertise preferred

Hardware and software troubleshooting skills.

Verbal and written communication skills.

Ability to troubleshoot issues across multiple technical domains.

The ability to navigate Active Directory, 356 Admin Center, and Intune consoles.

High School Diploma/GED or Further Education

Plusses:

One or more areas of professional-level certification preferred

Bachelor’s degree in a related field preferred

Essential Duties and Accountabilities

Support a secure environment in cooperation with Security.

Resolve IT incidents as quickly as possible, prioritizing maintaining production.

Identify, document, and promote opportunities to allow non-IT associates to independently resolve issues where appropriate.

Identify opportunities to automate incident response.

Serve as onsite IT point of contact and coordinate priority one issue response.

Deliver IT services within agreed operation level agreements (OLAs). Identify requests that do not match an existing IT service and upscale appropriately.

Provide access to company resources consistent with company and IT policies.

Ensure trust with other parts of company through close cooperation and communication.

Identify and report risk to the above.

Compensation:

$24/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Manufacturing

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred from the description for this job Medical insurance

Vision insurance

401(k)

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