Anchor Loans
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Help Desk Technician
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Anchor Loans
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Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.
Position Summary We are seeking a hands‑on, technically strong Help Desk Technician whose primary focus will be supporting our Microsoft 365 environment and end‑users. The ideal candidate will be comfortable working with Microsoft SaaS services, deep in Windows OS troubleshooting, with network fundamentals, and excellent written & verbal communication skills. This is a key support role, directly interfacing with internal users (and possibly external customers) to ensure the smooth operation of our IT services.
Key Responsibilities
Provide Tier 1 (and some Tier 2) support for the Microsoft 365 platform: including services such as Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and other M365 workloads.
Manage and administer user accounts, licenses, groups, and permissions in Entra ID, Microsoft 365 Admin Center, and other Admin Portals utilized by the company.
Hands‑on experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, and Windows Autopilot deployment for provisioning and managing corporate devices.
Diagnose and resolve Windows operating system issues (desktop & laptop), including startup/shutdown, performance, driver/integration issues, and OS upgrades.
Support and troubleshoot networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN, Wi‑Fi connectivity) and how they impact end‑user experience.
Assist with new user onboarding (device setup, Microsoft 365 access, and offboarding—license reclamation, data retention/migration).
Handle support tickets (via Jira Service Desk), remote support tools, phone, email and in‑person as required; document all activity.
Provide excellent customer service: interact directly with end‑users (internal and possibly external), communicate clearly (both orally and in writing), translate technical issues into understandable language.
Participate in continuous improvement: update knowledge base/documentation, suggest process improvements or automation opportunities.
Required Qualifications & Skills
2+ years of experience in an IT help desk/end‑user support role (or equivalent) supporting Microsoft 365 environments.
Demonstrated experience with Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive) and Entra ID/Azure AD.
Hands‑on experience with Microsoft Intune (or similar MDM/EMM) for device management.
Deep understanding of Microsoft Windows operating systems (Windows 10/11, both business and enterprise editions) including troubleshooting, imaging, drivers, OS updates, etc.
Working knowledge of networking concepts: TCP/IP, DNS, DHCP, VPNs, LAN/WLAN, basic firewall/router understanding.
Excellent verbal and written communication skills; able to interact professionally with end‑users and non‑technical stakeholders.
Strong customer service orientation and ability to work under pressure in a fast‑paced environment.
Self‑motivated, proactive, detail‑oriented, and able to work both independently and as part of a team.
Experience with help‑desk ticketing systems, remote support tools, documentation of incidents/resolutions.
(Preferred) Some PowerShell and Command prompt Experience.
(Preferred) Understanding Microsoft security/compliance features (MFA, Conditional Access, DLP, etc.).
This is an onsite position which requires in‑office reporting to Anchor’s Thousand Oaks office.
Compensation The base pay range for this position is $22 to $25 per hour, plus annual discretionary bonus based on performance of the individual and company.
What We Offer
Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance
Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits
Highly competitive performance bonus
401(k) retirement program with employer match
Tuition reimbursement toward professional development
Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons
Onsite gym (Thousand Oaks only)
12 Paid Holidays
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
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Help Desk Technician
role at
Anchor Loans
Get AI-powered advice on this job and more exclusive features.
Anchor Loans is one of several operating companies owned by Pretium Partners (+$60B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.
Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.
Position Summary We are seeking a hands‑on, technically strong Help Desk Technician whose primary focus will be supporting our Microsoft 365 environment and end‑users. The ideal candidate will be comfortable working with Microsoft SaaS services, deep in Windows OS troubleshooting, with network fundamentals, and excellent written & verbal communication skills. This is a key support role, directly interfacing with internal users (and possibly external customers) to ensure the smooth operation of our IT services.
Key Responsibilities
Provide Tier 1 (and some Tier 2) support for the Microsoft 365 platform: including services such as Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and other M365 workloads.
Manage and administer user accounts, licenses, groups, and permissions in Entra ID, Microsoft 365 Admin Center, and other Admin Portals utilized by the company.
Hands‑on experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, and Windows Autopilot deployment for provisioning and managing corporate devices.
Diagnose and resolve Windows operating system issues (desktop & laptop), including startup/shutdown, performance, driver/integration issues, and OS upgrades.
Support and troubleshoot networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN, Wi‑Fi connectivity) and how they impact end‑user experience.
Assist with new user onboarding (device setup, Microsoft 365 access, and offboarding—license reclamation, data retention/migration).
Handle support tickets (via Jira Service Desk), remote support tools, phone, email and in‑person as required; document all activity.
Provide excellent customer service: interact directly with end‑users (internal and possibly external), communicate clearly (both orally and in writing), translate technical issues into understandable language.
Participate in continuous improvement: update knowledge base/documentation, suggest process improvements or automation opportunities.
Required Qualifications & Skills
2+ years of experience in an IT help desk/end‑user support role (or equivalent) supporting Microsoft 365 environments.
Demonstrated experience with Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive) and Entra ID/Azure AD.
Hands‑on experience with Microsoft Intune (or similar MDM/EMM) for device management.
Deep understanding of Microsoft Windows operating systems (Windows 10/11, both business and enterprise editions) including troubleshooting, imaging, drivers, OS updates, etc.
Working knowledge of networking concepts: TCP/IP, DNS, DHCP, VPNs, LAN/WLAN, basic firewall/router understanding.
Excellent verbal and written communication skills; able to interact professionally with end‑users and non‑technical stakeholders.
Strong customer service orientation and ability to work under pressure in a fast‑paced environment.
Self‑motivated, proactive, detail‑oriented, and able to work both independently and as part of a team.
Experience with help‑desk ticketing systems, remote support tools, documentation of incidents/resolutions.
(Preferred) Some PowerShell and Command prompt Experience.
(Preferred) Understanding Microsoft security/compliance features (MFA, Conditional Access, DLP, etc.).
This is an onsite position which requires in‑office reporting to Anchor’s Thousand Oaks office.
Compensation The base pay range for this position is $22 to $25 per hour, plus annual discretionary bonus based on performance of the individual and company.
What We Offer
Comprehensive health insurance options including Medical, Dental, Vision, Basic Life/AD&D insurance
Generous sick leave & vacation benefits for rest, relaxation, and personal pursuits
Highly competitive performance bonus
401(k) retirement program with employer match
Tuition reimbursement toward professional development
Workplace Celebrations, Team Building, Charity Drives, and Food Truck luncheons
Onsite gym (Thousand Oaks only)
12 Paid Holidays
Diversity matters to our organization, and we are proud to be an equal opportunity employer. All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
#J-18808-Ljbffr