Family Health Center at NYU Langone
Supervisor of Patient Accounts Billing - Brooklyn
Family Health Center at NYU Langone, New York, New York, us, 10261
Family Health Centers at NYU Langone is the largest federally qualified health center network in New York State, providing comprehensive care across eight primary care sites, 40 school‑based health centers, dental clinics, day‑care centers, and the nation’s largest dental residency program. Our community medicine sites serve underserved populations with HIV, chemical dependency, and behavioral health services. Equity and inclusion are core values, and we aim to support all faculty, staff, and students in a thriving environment.
Position Summary Supervisor of Patient Accounts Billing – Brooklyn
Oversee daily operations to ensure accurate, timely, and customer‑centered patient financial support. Manage compliance, team performance, and patient access to financial assistance and coverage options.
Job Responsibilities
Organizational Awareness:
Apply NYU Langone Health and Financial Counseling standards, coordinate departmental goals, and maintain policy compliance.
Operations Oversight:
Supervise workflow, billing, and follow‑up; conduct audits, track performance, maintain records, and provide staff guidance.
Patient Financial Services:
Assess Medicaid eligibility, marketplace plans, and internal assistance programs; verify insurance, authorize claims, resolve billing issues, and support revenue cycle integrity.
Compliance & Regulations:
Perform quality audits, root‑cause analysis, and maintain HIPAA and federal/state regulatory compliance.
Staff Supervision & Development:
Provide onboarding, training, scheduling, performance reviews, and recruitment assistance.
Performance Evaluation:
Conduct reviews, use key performance indicators, assign reports, and manage discipline in coordination with HR.
Judgment, Decision Making & Knowledge:
Apply critical thinking, maintain current knowledge of counseling processes, and make timely decisions based on data.
Collaboration & Communication:
Promote excellent customer service, liaise with related departments, and communicate with internal and external stakeholders to resolve issues.
Additional Responsibilities:
Oversee financial counseling for patients transitioning to hospital care, support Medicaid enrollment initiatives, and prepare patients for hospital‑level assistance reviews.
Additional duties as assigned.
Minimum Qualifications
Bachelor’s degree plus 2–4 years of equivalent healthcare experience.
Excellent oral and written communication, interpersonal, and organizational skills.
Independent work ability, functional relationship management across all levels.
Intermediate computer skills (Microsoft Office: Word, Access, Excel, Outlook).
Preferred Qualifications
Supervisory or lead experience in Financial Counseling or Revenue Cycle.
College degree or coursework.
Proficiency with imaging, reporting, spreadsheet, and related programs for data analysis.
Understanding of basic medical terminology.
Qualified candidates must effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone values diverse perspectives—everyone is encouraged to apply. We provide a comprehensive benefits and wellness package to support all stages of life, including generous time‑off and wellness resources focused on physical, mental, nutritional, sleep, social, financial, and preventive health.
Equal Opportunity Statement Family Health Centers at NYU Langone is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
Salary Transparency Notice The salary range for this role is $64,350.00 – $65,000.00 annually, pending experience and other factors. This range does not include bonuses or other compensation.
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Position Summary Supervisor of Patient Accounts Billing – Brooklyn
Oversee daily operations to ensure accurate, timely, and customer‑centered patient financial support. Manage compliance, team performance, and patient access to financial assistance and coverage options.
Job Responsibilities
Organizational Awareness:
Apply NYU Langone Health and Financial Counseling standards, coordinate departmental goals, and maintain policy compliance.
Operations Oversight:
Supervise workflow, billing, and follow‑up; conduct audits, track performance, maintain records, and provide staff guidance.
Patient Financial Services:
Assess Medicaid eligibility, marketplace plans, and internal assistance programs; verify insurance, authorize claims, resolve billing issues, and support revenue cycle integrity.
Compliance & Regulations:
Perform quality audits, root‑cause analysis, and maintain HIPAA and federal/state regulatory compliance.
Staff Supervision & Development:
Provide onboarding, training, scheduling, performance reviews, and recruitment assistance.
Performance Evaluation:
Conduct reviews, use key performance indicators, assign reports, and manage discipline in coordination with HR.
Judgment, Decision Making & Knowledge:
Apply critical thinking, maintain current knowledge of counseling processes, and make timely decisions based on data.
Collaboration & Communication:
Promote excellent customer service, liaise with related departments, and communicate with internal and external stakeholders to resolve issues.
Additional Responsibilities:
Oversee financial counseling for patients transitioning to hospital care, support Medicaid enrollment initiatives, and prepare patients for hospital‑level assistance reviews.
Additional duties as assigned.
Minimum Qualifications
Bachelor’s degree plus 2–4 years of equivalent healthcare experience.
Excellent oral and written communication, interpersonal, and organizational skills.
Independent work ability, functional relationship management across all levels.
Intermediate computer skills (Microsoft Office: Word, Access, Excel, Outlook).
Preferred Qualifications
Supervisory or lead experience in Financial Counseling or Revenue Cycle.
College degree or coursework.
Proficiency with imaging, reporting, spreadsheet, and related programs for data analysis.
Understanding of basic medical terminology.
Qualified candidates must effectively communicate with all levels of the organization.
Family Health Centers at NYU Langone values diverse perspectives—everyone is encouraged to apply. We provide a comprehensive benefits and wellness package to support all stages of life, including generous time‑off and wellness resources focused on physical, mental, nutritional, sleep, social, financial, and preventive health.
Equal Opportunity Statement Family Health Centers at NYU Langone is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
Salary Transparency Notice The salary range for this role is $64,350.00 – $65,000.00 annually, pending experience and other factors. This range does not include bonuses or other compensation.
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