Heritage Financial Credit Union
Financial Partner/Universal Associate -New Paltz Branch
Heritage Financial Credit Union, Springtown, New York, United States
Heritage Financial Credit Union is a member‑owned financial institution dedicated to helping our members achieve their financial goals and building strong communities.
We provide accessible, affordable financial services and empower our employees to thrive in a culture of excellence, integrity, teamwork, and community.
Position Overview As a Financial Partner you will promote the financial well‑being of both existing and new members by building, maintaining, and deepening relationships through exceptional customer service and tailored solutions.
You will guide members toward suitable account and loan products, cross‑sell credit union services, refer members to other lines of business, and efficiently handle cash and transactions.
Rate of Pay $20‑$23 per hour depending on experience Core Values
Integrity: We are honest and trustworthy in all of our dealings with members, employees, and the community.
Excellence: We strive to provide our members with the best possible service.
Teamwork: We believe that we can achieve more together than we can alone.
Respect: We treat each other with dignity and respect.
Community: We are committed to giving back to the communities we serve.
Essential Functions and Responsibilities
Deliver exceptional member service by accurately processing all branch transactions following proper procedures, including deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, and more.
Assist members in setting up ancillary business products, such as Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager.
Support the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures.
Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations.
Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union.
Engage in conversations with business members about available commercial loan products and their structures.
Identify lending opportunities through discussions with business members while opening accounts.
Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
Recommend improvements to workflows, efficiency, and quality of service.
Support and promote all HFCU initiatives for employee development, actively engaging in personal growth using available tools and resources.
Submit thorough referrals to the Commercial Loan Department.
Understand the documentation required for initiating a commercial loan application.
Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
Meet or exceed established performance goals.
Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real‑estate loans) and promoting digital enrollment and adoption for all HFCU products and services.
Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures.
Perform account and loan intake and funding.
Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads.
Effectively perform Lobby Engagement and First Impression Opening daily.
Ability to open and close the branch as assigned by branch management.
Requirements Education / Certification High School Diploma or equivalent required; Bachelor’s degree preferred.
NMLS License required. A Notary License is required or must be obtained within 9 months of hire.
Required Knowledge Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate. The employee will gain a working knowledge of BSA requirements and comply with all BSA obligations.
Experience Required 4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs‑based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.
Skills and Abilities
Critical thinker with the ability to creatively solve problems and develop business plans.
Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
Effective communication with team members and peers to foster a supportive and collaborative network.
Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
Needs‑based selling with exception product knowledge.
Microsoft Office proficiency.
Employment Details Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: Finance and Sales
Industry: Banking
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We provide accessible, affordable financial services and empower our employees to thrive in a culture of excellence, integrity, teamwork, and community.
Position Overview As a Financial Partner you will promote the financial well‑being of both existing and new members by building, maintaining, and deepening relationships through exceptional customer service and tailored solutions.
You will guide members toward suitable account and loan products, cross‑sell credit union services, refer members to other lines of business, and efficiently handle cash and transactions.
Rate of Pay $20‑$23 per hour depending on experience Core Values
Integrity: We are honest and trustworthy in all of our dealings with members, employees, and the community.
Excellence: We strive to provide our members with the best possible service.
Teamwork: We believe that we can achieve more together than we can alone.
Respect: We treat each other with dignity and respect.
Community: We are committed to giving back to the communities we serve.
Essential Functions and Responsibilities
Deliver exceptional member service by accurately processing all branch transactions following proper procedures, including deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, and more.
Assist members in setting up ancillary business products, such as Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager.
Support the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures.
Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations.
Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union.
Engage in conversations with business members about available commercial loan products and their structures.
Identify lending opportunities through discussions with business members while opening accounts.
Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
Recommend improvements to workflows, efficiency, and quality of service.
Support and promote all HFCU initiatives for employee development, actively engaging in personal growth using available tools and resources.
Submit thorough referrals to the Commercial Loan Department.
Understand the documentation required for initiating a commercial loan application.
Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
Meet or exceed established performance goals.
Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real‑estate loans) and promoting digital enrollment and adoption for all HFCU products and services.
Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures.
Perform account and loan intake and funding.
Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads.
Effectively perform Lobby Engagement and First Impression Opening daily.
Ability to open and close the branch as assigned by branch management.
Requirements Education / Certification High School Diploma or equivalent required; Bachelor’s degree preferred.
NMLS License required. A Notary License is required or must be obtained within 9 months of hire.
Required Knowledge Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate. The employee will gain a working knowledge of BSA requirements and comply with all BSA obligations.
Experience Required 4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs‑based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.
Skills and Abilities
Critical thinker with the ability to creatively solve problems and develop business plans.
Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
Effective communication with team members and peers to foster a supportive and collaborative network.
Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
Needs‑based selling with exception product knowledge.
Microsoft Office proficiency.
Employment Details Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: Finance and Sales
Industry: Banking
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