GoodLeap
About GoodLeap
GoodLeap is a technology company delivering best‑in‑class financing and software products for sustainable solutions, from solar panels and batteries to energy‑efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI‑powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.
Summary The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM leverages “Big Data” to identify areas of improvement with installers and collectively works to enhance the customer experience. Additional duties such as installer audits and pipeline management help ensure customer expectations and GoodLeap standards are met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly.”
Essential Job Duties & Responsibilities
Provide world‑class customer service in Spanish and English.
Be a supportive and collaborative partner installers can rely on.
Strategically partner with installers to improve the customer experience.
Act as the primary point of contact for escalated client issues, ensuring timely resolutions.
Help resolve any questions or concerns our existing customers may have.
Communicate with installers regarding past, present, and future projects.
Effectively manage a pipeline of projects to completion.
Document client interactions and resolutions in the CRM system to maintain accurate records and track trends.
Conduct monthly partner due diligence checks.
Analyze data and spot trends.
Conduct collaborative investigations into possible fraudulent or suspicious activities.
Provide timely and effective support to clients via email, phone, and chat.
Maintain a positive and professional attitude, building and maintaining strong relationships.
Required Skills, Knowledge & Abilities
Ability to multitask.
Work independently and collaboratively.
Effectively interact with high‑profile partners.
Superior organizational skills.
Exceptional verbal and written skills.
Excellent problem‑solving abilities.
Ability to work well under pressure and manage multiple priorities.
Flexibility to adapt to changing priorities and business needs.
Time management.
Solar knowledge preferred.
Bilingual in Spanish required.
Compensation USD 22.00 per hour.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, we want to work with you. Apply today!
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Summary The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM leverages “Big Data” to identify areas of improvement with installers and collectively works to enhance the customer experience. Additional duties such as installer audits and pipeline management help ensure customer expectations and GoodLeap standards are met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and installers. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of “finance made friendly.”
Essential Job Duties & Responsibilities
Provide world‑class customer service in Spanish and English.
Be a supportive and collaborative partner installers can rely on.
Strategically partner with installers to improve the customer experience.
Act as the primary point of contact for escalated client issues, ensuring timely resolutions.
Help resolve any questions or concerns our existing customers may have.
Communicate with installers regarding past, present, and future projects.
Effectively manage a pipeline of projects to completion.
Document client interactions and resolutions in the CRM system to maintain accurate records and track trends.
Conduct monthly partner due diligence checks.
Analyze data and spot trends.
Conduct collaborative investigations into possible fraudulent or suspicious activities.
Provide timely and effective support to clients via email, phone, and chat.
Maintain a positive and professional attitude, building and maintaining strong relationships.
Required Skills, Knowledge & Abilities
Ability to multitask.
Work independently and collaboratively.
Effectively interact with high‑profile partners.
Superior organizational skills.
Exceptional verbal and written skills.
Excellent problem‑solving abilities.
Ability to work well under pressure and manage multiple priorities.
Flexibility to adapt to changing priorities and business needs.
Time management.
Solar knowledge preferred.
Bilingual in Spanish required.
Compensation USD 22.00 per hour.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, we want to work with you. Apply today!
#J-18808-Ljbffr