Manager, Mortgage Financing & Investor Reporting (CPA Preferred)

Overview To plan, direct and manage the multi-function operations of the Investor Reporting and Real Estate transactions teams in support of mortgage loans, home equity lines of credit, and business loans. Manage investor reporting activities, relationships with the organization's agency (Government Sponsored Entities - GSEs) and private investor base. Ensure compliance with local, state, and Federal laws and regulations. Manage and account for investor funds and related reporting, account reconciliations, and remittances for secondary market.

Responsibilities

Develop strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives

Manage and direct operations to ensure targets, service level agreements and corporate objectives are met

Manage investor funds by controlling and approving disbursements, maintaining records of financial position, and reviewing related financial documentation provided to investors

Serve as point of contact for responding to escalated inquiries from staff and management

Identify and execute opportunities to leverage existing technology to increase team members' efficiency. Drive successful change management around implementation of new technology designed to enhance the team's performance and service levels to members/key third-party stakeholders.

Contribute to a culture of collaboration by actively working across business lines, communicating knowledge and business processes to other business units

Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements

Create a team culture of high team member engagement within the team and prioritize team member development and enhanced team contribution to the organization.

Review investor contracts and determine reporting and remitting requirements.

Manage requests for recurring audits.

Collaborate with investors to clarify contract details and coordinate/initiate servicing requirement updates

Collaborate with investors' representatives to resolve problems, prevent financial penalties, and maintain Navy Federal's high quality investor rankings

Oversee the verification of receipt and amount of funds with internal business partners, and resolves discrepancies by authorizing write off and/or negotiating with investor representatives

Manage the review and approval of account reconciliation for investors' Taxes and Insurance ("T&I") custodial Demand Deposit Accounts (DDA)

Review preparation of bank reconciliation reports and schedules in accordance with investor guidelines

Approve reporting packages prepared for investors

Manage functions related to reconciling all servicing general ledgers, servicing invoices at the loan level, application fees, corporate advances, VA funding fees, bad checks, negative CDVs, aging suspense accounts and cash

Oversee processes to ensure balance sheet reconciliations are completed with corrections completed accurately, supported by proper documentation, and cleared in a timely manner

Identify source of errors/discrepancies; research and analyzes data for errors/discrepancies above specific thresholds, document reconciliation issues for resolution/corrective action

Establish qualitative and quantitative measures to meet compliance goals and expectations

Analyze workflow, procedures and practices; make recommendations/implement corrective action to improve quality and/or efficiency

Collaborate with Finance, REL Finance and Mortgage production staff to research, analyze and resolve account related discrepancies

Ensure resolution of a range of escalated discrepancies and appropriate response to inquiries through collaboration with various internal contacts across the organization

Analyze, develop, document, and monitor accounting systems and procedures for account reconciliations to ensure compliance with generally accepted accounting principles (GAAP) and regulatory accounting principles (RAP)

Ensure operations meet Automated Clearing House (ACH) rules and regulations, investor guidelines, state and federal regulations and Navy Federal policies and procedures

Perform supervisory/managerial responsibilities

Ensure adequate/skilled staffing; select employees

Establish performance goals and priorities

Prepare, conduct and review performance appraisals

Develop, mentor and counsel staff

Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

Ensure section/branch goals and objectives align with division/department strategy

Ensure efficiency of operations

Leadership Level - Supervise daily activities

Perform other duties as assigned

Qualifications

Advanced knowledge of applicable federal and state laws, rules and regulations

Advanced knowledge of financial industry trends, lending practices, products and services, technology, and regulations

Extensive experience in supervising and leading employees

Extensive progressively responsible experience leading and managing a multi-function mortgage/equity loan account servicing, investor reporting or mortgage financial operation, preferably in a large financial institution

Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals

Significant experience in working with mortgage servicing platforms

Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling

Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

Expert skill interpreting and applying applicable federal and state laws, rules and regulations

Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

Expert skill identifying and analyzing business requirements and recommending solutions

Expert skill maintaining composure in a high production and changing environment

Expert skill exercising initiative and using good judgment to make sound decisions

Expert skill in producing desired results and achieving goals and objectives

Expert research, analytical, and problem solving skills

Expert organizational, planning and time management skills

Expert verbal and written communication skills

Advanced database, word processing, spreadsheet, and presentation software skills

Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Desired Qualifications

Knowledge of REG AB I and II as they apply to Loan Securitization

Working knowledge of Navy Federal member service related systems e.g., UAD, CICS, TSYS, ARP/SMS

Extensive experience leading large projects/initiatives which have business risk and impact

Advanced knowledge of NFCU policies, procedures, products, and services

Certified Public Accountant designation

Effective skill working with financial accounting systems used in the management and analysis of financial reporting

Master's degree in Finance, Business Administration

Hours:

Monday - Friday, 8:00AM - 4:30PM

Location:

820 Follin Lane, Vienna, Virginia 22180

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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