Universal Processing LLC (uP)
Client Support - Bilingual in Chinese
Universal Processing LLC (uP), New York, New York, us, 10261
Join to apply for the
Client Support - Bilingual in Chinese
role at
Universal Processing LLC (uP)
3 days ago – Be among the first 25 applicants
We are named in Top Workplaces NYC for 2024
We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
We were a finalist for Best ISO of the Year by ETA in 2024
We were awarded as a Growth Accelerator on the CO‑100, an exclusive list that the U.S. Chamber of Commerce recognizes as America’s top 100 small and medium sized businesses
Want to learn more about our company events? Click here: http://www.linkedin.com/in/lightup-universal-processing-62409b297
Why Should You Join Universal Processing?
You want to work at a minority owned Fintech company that empowers small to medium‑size businesses
You are passionate to serve and support our local community and their growth
You get on‑the‑job training to get familiar with the industry and the role
You get medical, vision, and dental coverage, generous PTO, and 401k
We offer periodic performance reviews for potential salary increases
Compensation This is a non‑exempt position, with a monthly salary of
$3,600
during the probationary period. Upon successful completion of the probationary period, the base rate will increase to
$4,000
per month.
Role Summary The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.
Responsibilities
Process client applications for different credit card processing services and input client information using the company client management system
Listen to and respond to customers’ concerns and needs; identify customers’ requirements and provide appropriate solutions
Ensure that appropriate adjustments are made to resolve client problems
Keep records of client interactions, recording details of inquiries, complaints, or comments, and actions taken
Contact clients to respond to inquiries or notify them of new regulations or planned adjustments
Serve as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues
Provide technical assistance and support for incoming queries related to terminal hardware
Schedule work to ensure accurate phone coverage, monitor call priority, and escalate calls to assure resolution of problems
Assist in planning and implementing department goals and recommend improvements to management to increase efficiency and effectiveness
Qualifications
Must be authorized to work in the US at the time of hire. We are an E‑Verify employer!
Bilingual proficiency in Chinese is required; Mandarin preferred
2‑3 years of experience in customer service or related fields
Bachelor’s degree in communications, marketing, psychology, business administration or related field is required. Additional experience may be considered for candidates with associate degrees and college level courses
Strong communication skills, critical thinking, detail‑oriented, and analytical abilities
Able to actively listen to clients and interact with them in a friendly and patient manner
Capable of taking initiative to solve problems effectively
Self‑motivated to learn new systems and install products
Can accomplish tasks before deadlines and be detail‑oriented
Works efficiently as part of a team and as an individual
Experience using Salesforce, other CRMs, or ERP systems is an asset
Proficient in Microsoft Word and Excel
About uP Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium‑size businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the company successfully serves 22,000 clients across the nation, and within ten years of business it has emerged as one of the fastest‑growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO‑100, the company is soon to become the second AAPI‑owned payment processor company in U.S. history. In February 2024, Universal Processing changed its branding to Let’s Go uP, commemorating its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
To learn more about us, please visit us at: https://letsgoup.com.
Let’s Go uP Together!
#J-18808-Ljbffr
Client Support - Bilingual in Chinese
role at
Universal Processing LLC (uP)
3 days ago – Be among the first 25 applicants
We are named in Top Workplaces NYC for 2024
We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
We were a finalist for Best ISO of the Year by ETA in 2024
We were awarded as a Growth Accelerator on the CO‑100, an exclusive list that the U.S. Chamber of Commerce recognizes as America’s top 100 small and medium sized businesses
Want to learn more about our company events? Click here: http://www.linkedin.com/in/lightup-universal-processing-62409b297
Why Should You Join Universal Processing?
You want to work at a minority owned Fintech company that empowers small to medium‑size businesses
You are passionate to serve and support our local community and their growth
You get on‑the‑job training to get familiar with the industry and the role
You get medical, vision, and dental coverage, generous PTO, and 401k
We offer periodic performance reviews for potential salary increases
Compensation This is a non‑exempt position, with a monthly salary of
$3,600
during the probationary period. Upon successful completion of the probationary period, the base rate will increase to
$4,000
per month.
Role Summary The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.
Responsibilities
Process client applications for different credit card processing services and input client information using the company client management system
Listen to and respond to customers’ concerns and needs; identify customers’ requirements and provide appropriate solutions
Ensure that appropriate adjustments are made to resolve client problems
Keep records of client interactions, recording details of inquiries, complaints, or comments, and actions taken
Contact clients to respond to inquiries or notify them of new regulations or planned adjustments
Serve as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues
Provide technical assistance and support for incoming queries related to terminal hardware
Schedule work to ensure accurate phone coverage, monitor call priority, and escalate calls to assure resolution of problems
Assist in planning and implementing department goals and recommend improvements to management to increase efficiency and effectiveness
Qualifications
Must be authorized to work in the US at the time of hire. We are an E‑Verify employer!
Bilingual proficiency in Chinese is required; Mandarin preferred
2‑3 years of experience in customer service or related fields
Bachelor’s degree in communications, marketing, psychology, business administration or related field is required. Additional experience may be considered for candidates with associate degrees and college level courses
Strong communication skills, critical thinking, detail‑oriented, and analytical abilities
Able to actively listen to clients and interact with them in a friendly and patient manner
Capable of taking initiative to solve problems effectively
Self‑motivated to learn new systems and install products
Can accomplish tasks before deadlines and be detail‑oriented
Works efficiently as part of a team and as an individual
Experience using Salesforce, other CRMs, or ERP systems is an asset
Proficient in Microsoft Word and Excel
About uP Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium‑size businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the company successfully serves 22,000 clients across the nation, and within ten years of business it has emerged as one of the fastest‑growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO‑100, the company is soon to become the second AAPI‑owned payment processor company in U.S. history. In February 2024, Universal Processing changed its branding to Let’s Go uP, commemorating its legacy and evolution.
At Let’s Go uP, we are an equal employment opportunity employer.
To learn more about us, please visit us at: https://letsgoup.com.
Let’s Go uP Together!
#J-18808-Ljbffr