Pasona NA
IT Helpdesk Tier 1 - Japanese Bilingual Job Num: 58535
Computer Software
Job Description
*This position requires Japanese language skills.
Title
IT Helpdesk Tier 1 - Japanese Bilingual
Location:
New York, NY Hybrid
Salary:
$60-70K
Working Hours: 9:00 am to 6:00 pm Monday to Friday, but required to be flexible to stay late at night as needed
PRIMARY RESPONSIBILITIES:
Serve as the first point of contact for customers seeking technical assistance via phone or email Support users using Helpdesk ticket system and follow up as needed Maintain and create technical documents (user manuals, procedures) Install, configure, and troubleshoot software for users Set up, install, and configure hardware (PCs, printers, etc.) Communicate with vendors/manufacturers regarding orders, replacements, and technical support Plan and conduct user training at client sites Knowledge of Windows 10, Microsoft Office, Exchange/Outlook, Office 365, Adobe Acrobat, and basic database skills KNOWLEDGE AND SKILL REQUIREMENTS:
Excellent Microsoft OS and Office product skills Strong PC knowledge and troubleshooting skills Basic understanding of networks and cloud systems Excellent communication skills (Japanese is a plus) Strong customer service and team orientation skills Must be authorized to work in the U.S. REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's Degree in MIS or CIS Entry-level experience in IT Helpdesk or similar role is a plus SUPPLEMENTARY QUALIFICATIONS:
Experience in a Japanese company is a plus Microsoft Certifications are a plus Project management involvement is a plus
To apply please email your resume to myamamoto@pasona.com
Job Details
City:
New York State:
NY Job Type:
Permanent Job Salary High:
70000.00 Salary Low:
60000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins
Contact Information
Job Owner:
Maho Yamamoto Job Owner Email :
myamamoto@pasona.com
Job Description
*This position requires Japanese language skills.
Title
IT Helpdesk Tier 1 - Japanese Bilingual
Location:
New York, NY Hybrid
Salary:
$60-70K
Working Hours: 9:00 am to 6:00 pm Monday to Friday, but required to be flexible to stay late at night as needed
PRIMARY RESPONSIBILITIES:
Serve as the first point of contact for customers seeking technical assistance via phone or email Support users using Helpdesk ticket system and follow up as needed Maintain and create technical documents (user manuals, procedures) Install, configure, and troubleshoot software for users Set up, install, and configure hardware (PCs, printers, etc.) Communicate with vendors/manufacturers regarding orders, replacements, and technical support Plan and conduct user training at client sites Knowledge of Windows 10, Microsoft Office, Exchange/Outlook, Office 365, Adobe Acrobat, and basic database skills KNOWLEDGE AND SKILL REQUIREMENTS:
Excellent Microsoft OS and Office product skills Strong PC knowledge and troubleshooting skills Basic understanding of networks and cloud systems Excellent communication skills (Japanese is a plus) Strong customer service and team orientation skills Must be authorized to work in the U.S. REQUIRED EDUCATION AND EXPERIENCE:
Bachelor's Degree in MIS or CIS Entry-level experience in IT Helpdesk or similar role is a plus SUPPLEMENTARY QUALIFICATIONS:
Experience in a Japanese company is a plus Microsoft Certifications are a plus Project management involvement is a plus
To apply please email your resume to myamamoto@pasona.com
Job Details
City:
New York State:
NY Job Type:
Permanent Job Salary High:
70000.00 Salary Low:
60000.00 Languages:
English;Japanese Hours of Operation: Benefits:
Health Ins;Dental Ins;Vision Ins
Contact Information
Job Owner:
Maho Yamamoto Job Owner Email :
myamamoto@pasona.com