Global Data Consultants
IT Support Specialist
Global Data Consultants, Mechanicsburg, Pennsylvania, United States, 17050
Overview
GDC IT Solutions is currently seeking an IT Support Specialist to work onsite in Mechanicsburg, Pennsylvania. This role involves onsite level 3/4 support during standard business hours (8 AM - 5 PM), though hours may vary based on project demand and client needs. The ideal candidate will be comfortable supporting SMB clients across various environments and traveling to client sites as required.
Position Overview
As an IT Support Specialist, you will be responsible for providing technical support and oversight to business owners and managers in the analysis, administration, and support of desktop and networking technologies. You'll work hands-on with end users to install, upgrade, and troubleshoot hardware and software, ranging from Microsoft Windows OS to networking equipment, across multiple environments. A strong customer service mindset and the ability to work across diverse client needs and projects are critical for success in this role.
Responsibilities
Provide technical support for desktops, laptops, wireless devices, firewalls/routers, printers, monitors, projectors, and peripheral devices. Install, upgrade, and support Microsoft Windows operating systems (XP - 11) and Microsoft Office (2003 - 2024). Offer technical oversight and guidance to clients in the testing, documentation, implementation, and maintenance of server and network components. Support software and hardware installation, updates, and patching procedures. Troubleshoot and resolve break/fix issues for both hardware and software. Support mobile device integration and remote connectivity. Assist with desktop integration to Active Directory, DNS, and DHCP protocols. Manage and document work through a ticketing system while keeping clients informed of project and task status. Ensure excellent customer service through clear communication, follow-through, and responsiveness. Adapt quickly between client environments with a strong "can-do" attitude. Minimum Qualifications
3+ years of overall IT support experience. 2+ years of recent desktop support experience, including installing, upgrading, and managing Microsoft desktop environments. Experience working directly with end users in a client-facing capacity. Proficiency with Active Directory, DNS, and DHCP protocols. Experience imaging, updating, and patching laptops and desktops. Familiarity with phone systems and mobile device support. Strong communication and customer service skills. Associate's or Bachelor's Degree in a related field. Preferred Experience
Experience supporting SMB environments and switching between client networks. Professional certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Experience with remote desktop tools and remote support platforms. Background supporting Microsoft Server and networking technologies. What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation Career Growth Opportunities Employee-Centric Environment Comprehensive Benefits Package Holiday and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
Visit our
Career Center
for the latest employment opportunities.
© Global Data Consultants, PA USA
GDC IT Solutions is currently seeking an IT Support Specialist to work onsite in Mechanicsburg, Pennsylvania. This role involves onsite level 3/4 support during standard business hours (8 AM - 5 PM), though hours may vary based on project demand and client needs. The ideal candidate will be comfortable supporting SMB clients across various environments and traveling to client sites as required.
Position Overview
As an IT Support Specialist, you will be responsible for providing technical support and oversight to business owners and managers in the analysis, administration, and support of desktop and networking technologies. You'll work hands-on with end users to install, upgrade, and troubleshoot hardware and software, ranging from Microsoft Windows OS to networking equipment, across multiple environments. A strong customer service mindset and the ability to work across diverse client needs and projects are critical for success in this role.
Responsibilities
Provide technical support for desktops, laptops, wireless devices, firewalls/routers, printers, monitors, projectors, and peripheral devices. Install, upgrade, and support Microsoft Windows operating systems (XP - 11) and Microsoft Office (2003 - 2024). Offer technical oversight and guidance to clients in the testing, documentation, implementation, and maintenance of server and network components. Support software and hardware installation, updates, and patching procedures. Troubleshoot and resolve break/fix issues for both hardware and software. Support mobile device integration and remote connectivity. Assist with desktop integration to Active Directory, DNS, and DHCP protocols. Manage and document work through a ticketing system while keeping clients informed of project and task status. Ensure excellent customer service through clear communication, follow-through, and responsiveness. Adapt quickly between client environments with a strong "can-do" attitude. Minimum Qualifications
3+ years of overall IT support experience. 2+ years of recent desktop support experience, including installing, upgrading, and managing Microsoft desktop environments. Experience working directly with end users in a client-facing capacity. Proficiency with Active Directory, DNS, and DHCP protocols. Experience imaging, updating, and patching laptops and desktops. Familiarity with phone systems and mobile device support. Strong communication and customer service skills. Associate's or Bachelor's Degree in a related field. Preferred Experience
Experience supporting SMB environments and switching between client networks. Professional certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA). Experience with remote desktop tools and remote support platforms. Background supporting Microsoft Server and networking technologies. What We Do:
Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.
Why Work for GDC?
Cutting Edge Technology and Innovation Career Growth Opportunities Employee-Centric Environment Comprehensive Benefits Package Holiday and Vacation
Equal Opportunity Workplace:
GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.
Visit our
Career Center
for the latest employment opportunities.
© Global Data Consultants, PA USA