NetAscendant Solutions
IT Support Analyst
– NetAscendant Solutions
We are looking for a highly skilled IT professional to provide on‑site and remote support to our clients in the Permian Basin. The role is full‑time, on‑site, and offers a chance to grow within a leading IT services company.
Location:
NetAscendant Solutions – Onsite
Key Responsibilities
Provide on‑site and remote technical support to clients, ensuring timely resolution of IT issues.
Diagnose and troubleshoot hardware, software, and network‑related problems across desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
Perform software installations, updates, and security patches according to company and client requirements.
Support users with Microsoft Office applications, email configurations, and productivity tools.
Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
Replace or repair computer hardware components such as drives, memory, and peripherals.
Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
Skills, Knowledge, and Expertise
Strong knowledge of Windows desktop operating systems.
Basic knowledge of Windows Server operating systems.
Basic knowledge of Mac OS.
Basic knowledge of TCP/IP networking and troubleshooting tools.
Proficiency in using and supporting Microsoft Office.
Experience supporting smartphones, tablets, and other mobile devices.
Experience installing software, patches, and updates on desktops and laptops.
Experience troubleshooting basic network, hardware, software, and printing problems.
Experience replacing hardware on desktops and laptops.
Ability and desire to learn new skills.
Passion for customer service.
Excellent written and oral communication skills.
Outstanding diagnostic and problem‑solving skills.
Degree in Computer Science or relevant field preferred.
Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.
Benefits
401(k)
Health insurance
Paid time off
Professional development assistance
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– NetAscendant Solutions
We are looking for a highly skilled IT professional to provide on‑site and remote support to our clients in the Permian Basin. The role is full‑time, on‑site, and offers a chance to grow within a leading IT services company.
Location:
NetAscendant Solutions – Onsite
Key Responsibilities
Provide on‑site and remote technical support to clients, ensuring timely resolution of IT issues.
Diagnose and troubleshoot hardware, software, and network‑related problems across desktops, laptops, and mobile devices.
Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
Perform software installations, updates, and security patches according to company and client requirements.
Support users with Microsoft Office applications, email configurations, and productivity tools.
Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
Replace or repair computer hardware components such as drives, memory, and peripherals.
Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.
Skills, Knowledge, and Expertise
Strong knowledge of Windows desktop operating systems.
Basic knowledge of Windows Server operating systems.
Basic knowledge of Mac OS.
Basic knowledge of TCP/IP networking and troubleshooting tools.
Proficiency in using and supporting Microsoft Office.
Experience supporting smartphones, tablets, and other mobile devices.
Experience installing software, patches, and updates on desktops and laptops.
Experience troubleshooting basic network, hardware, software, and printing problems.
Experience replacing hardware on desktops and laptops.
Ability and desire to learn new skills.
Passion for customer service.
Excellent written and oral communication skills.
Outstanding diagnostic and problem‑solving skills.
Degree in Computer Science or relevant field preferred.
Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.
Benefits
401(k)
Health insurance
Paid time off
Professional development assistance
#J-18808-Ljbffr