Ultimate LLC
Job Description
We are seeking a Customer Operations Specialist for an Electronic Aviation company in Irvine, CA! For 70+ years, the company has successfully developed and expanded globally within industries like Technology, Automotive, and Aerospace.
This individual will play a key role in order processing and delivering top-notch customer service to end consumers and distributors.
Location:
Irvine, CA 92618
Schedule:
8:00AM-5:00PM, Mon-Fri
Scope of the Role:
The ideal candidate loves talking to people and proactively solving issues. You will be the main point of contact for customer communication via phone, email and online chat support. Additionally, you will be performing administrative duties such as data entry, scheduling, placing work orders, account management, and processing invoices.
Responsibilities:
Communicate with customers via phone and email regarding order confirmation. Enter orders into SAP software. Manage internal CRM database. Monitors and maintains inventory level. Assist department Managers for inquiries on pricing, inventory, availability, and other client related requests. Coordinate with warehouse and quality control departments to process orders. Data Entry and pulling reports from spreadsheets within EXCEL. Process defective order claims, returns, and credits. Knows how to contact truckers to deliver goods to the customer and track shipments for order status. Create progress reports and quarterly reports. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Qualifications:
Bachelor's or Associate's degree
(preferred) EXCEL proficiency
(preferred) 1 year minimum of relevant Customer Service experience. Excellent phone etiquette and excellent verbal, written, and interpersonal skills Intermediate proficiency in MS Office or Google Workspace We do accept applications from recent graduates of a 4-year University!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -102025-407479
We are seeking a Customer Operations Specialist for an Electronic Aviation company in Irvine, CA! For 70+ years, the company has successfully developed and expanded globally within industries like Technology, Automotive, and Aerospace.
This individual will play a key role in order processing and delivering top-notch customer service to end consumers and distributors.
Location:
Irvine, CA 92618
Schedule:
8:00AM-5:00PM, Mon-Fri
Scope of the Role:
The ideal candidate loves talking to people and proactively solving issues. You will be the main point of contact for customer communication via phone, email and online chat support. Additionally, you will be performing administrative duties such as data entry, scheduling, placing work orders, account management, and processing invoices.
Responsibilities:
Communicate with customers via phone and email regarding order confirmation. Enter orders into SAP software. Manage internal CRM database. Monitors and maintains inventory level. Assist department Managers for inquiries on pricing, inventory, availability, and other client related requests. Coordinate with warehouse and quality control departments to process orders. Data Entry and pulling reports from spreadsheets within EXCEL. Process defective order claims, returns, and credits. Knows how to contact truckers to deliver goods to the customer and track shipments for order status. Create progress reports and quarterly reports. Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved. Qualifications:
Bachelor's or Associate's degree
(preferred) EXCEL proficiency
(preferred) 1 year minimum of relevant Customer Service experience. Excellent phone etiquette and excellent verbal, written, and interpersonal skills Intermediate proficiency in MS Office or Google Workspace We do accept applications from recent graduates of a 4-year University!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -102025-407479