New York Peace Institute
Job Title:
Program Associate Team:
Family Location:
Brooklyn and Manhattan (“Hybrid” Work Model, with two days in-office every week, and also in court) Type:
Full-Time (Salaried, Exempt, 35 hours per week) About the Organization New York Peace Institute is one of the nation's largest non-profit conflict resolution organizations, helping thousands of people peacefully, creatively, and durably address their disputes each year. We provide free conflict resolution services, including mediation, conflict coaching, facilitation, arbitration, and restorative justice processes virtually, and through our Brooklyn and Manhattan Centers, and in cooperation with courts, community-based organizations, schools, and City agencies. In addition, we train and credential mediators, host public events on peacebuilding, and provide customized training and consulting services in New York City and beyond. For more information, visit our website or find us on Instagram, Facebook, and LinkedIn. Position Summary The Program Associate is responsible for general administrative support for the Family Team programs, including Co-Parenting, Surrogate’s Court, Divorce, and Special Ed mediation. This position will report directly to a Family Team Coordinator. Program Associates are expected to complete our Basic Mediation Training and Apprenticeship program to become certified mediators and assist with mediations, when needed. The Program Associate will be responsible for the following: Program Implementation (60%) Conduct intake process for cases, obtain necessary mediation documents, schedule mediations (in-person/remote), and enter case notes into Caseload Manager (CLM) database. Provide administrative and operational expertise such as scheduling appointments, maintaining calendars, setting/starting ZOOM meetings, and sending client documents for signature via PandaDoc for Family Team programs. Schedule screenings for domestic violence prior to mediation. Respond to general phone and online inquiries regarding NYPI services. Coordinate interpretation/translation services for relevant programs, when needed.. Prepare vouchers and reports for relevant programs (Special Ed and Family Court Co-parenting). Gather program data for program analysis. Contribute to relevant program status reports for management, donors, and board members. Train to become a practitioner in the Alternative Dispute Resolution (ADR) field. Train to become proficient in Domestic Violence screening, as needed. Program Education (10%) Support development and implementation of program-relevant trainings and roundtables for volunteer mediators and apprentices. Schedule meetings, prepare materials and share feedback for topics. Partnership Management & Community Outreach (20%) Share information and respond to inquiries to encourage community members to use NYPI services and seek new partner relationships. Conduct and support outreach presentations and participate in tabling for in-person outreach events. Maintain up-to-date information on community resources for clients and provide referrals, when needed. Internal Management/Organizational Support (10%) Support organization and peers as needed to ensure organizational health and growth. Attend all relevant program trainings and meetings and participate in staff-wide activities and events. Support the organization in implementing relevant practices, including supporting NYPI’s DEI efforts. Required Qualifications Bachelor’s degree or equivalent work experience One to two years’ work experience in the field or related area Excellent organizational, listening, oral and written communication skills Excellent time management skills and ability to prioritize work Attention to detail and problem-solving skills Strong computer literacy High level of cultural competency (the ability to communicate and interact effectively with people across cultures who have varying beliefs) Must be a team player and open to learn new skills Preferred Qualifications Prior work experience in a mission- and culture-driven organization Able to work independently within a team-based environment, and be willing to adapt responsibilities according to program needs
Program Associate Team:
Family Location:
Brooklyn and Manhattan (“Hybrid” Work Model, with two days in-office every week, and also in court) Type:
Full-Time (Salaried, Exempt, 35 hours per week) About the Organization New York Peace Institute is one of the nation's largest non-profit conflict resolution organizations, helping thousands of people peacefully, creatively, and durably address their disputes each year. We provide free conflict resolution services, including mediation, conflict coaching, facilitation, arbitration, and restorative justice processes virtually, and through our Brooklyn and Manhattan Centers, and in cooperation with courts, community-based organizations, schools, and City agencies. In addition, we train and credential mediators, host public events on peacebuilding, and provide customized training and consulting services in New York City and beyond. For more information, visit our website or find us on Instagram, Facebook, and LinkedIn. Position Summary The Program Associate is responsible for general administrative support for the Family Team programs, including Co-Parenting, Surrogate’s Court, Divorce, and Special Ed mediation. This position will report directly to a Family Team Coordinator. Program Associates are expected to complete our Basic Mediation Training and Apprenticeship program to become certified mediators and assist with mediations, when needed. The Program Associate will be responsible for the following: Program Implementation (60%) Conduct intake process for cases, obtain necessary mediation documents, schedule mediations (in-person/remote), and enter case notes into Caseload Manager (CLM) database. Provide administrative and operational expertise such as scheduling appointments, maintaining calendars, setting/starting ZOOM meetings, and sending client documents for signature via PandaDoc for Family Team programs. Schedule screenings for domestic violence prior to mediation. Respond to general phone and online inquiries regarding NYPI services. Coordinate interpretation/translation services for relevant programs, when needed.. Prepare vouchers and reports for relevant programs (Special Ed and Family Court Co-parenting). Gather program data for program analysis. Contribute to relevant program status reports for management, donors, and board members. Train to become a practitioner in the Alternative Dispute Resolution (ADR) field. Train to become proficient in Domestic Violence screening, as needed. Program Education (10%) Support development and implementation of program-relevant trainings and roundtables for volunteer mediators and apprentices. Schedule meetings, prepare materials and share feedback for topics. Partnership Management & Community Outreach (20%) Share information and respond to inquiries to encourage community members to use NYPI services and seek new partner relationships. Conduct and support outreach presentations and participate in tabling for in-person outreach events. Maintain up-to-date information on community resources for clients and provide referrals, when needed. Internal Management/Organizational Support (10%) Support organization and peers as needed to ensure organizational health and growth. Attend all relevant program trainings and meetings and participate in staff-wide activities and events. Support the organization in implementing relevant practices, including supporting NYPI’s DEI efforts. Required Qualifications Bachelor’s degree or equivalent work experience One to two years’ work experience in the field or related area Excellent organizational, listening, oral and written communication skills Excellent time management skills and ability to prioritize work Attention to detail and problem-solving skills Strong computer literacy High level of cultural competency (the ability to communicate and interact effectively with people across cultures who have varying beliefs) Must be a team player and open to learn new skills Preferred Qualifications Prior work experience in a mission- and culture-driven organization Able to work independently within a team-based environment, and be willing to adapt responsibilities according to program needs