Four Seasons Hotels
Four Seasons Front Desk Receptionist
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest and employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Meet us in Atlanta, and we'll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls, and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet the modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta! About The Role:
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Rooms Department, reporting into the Front Office Manager. What You Will Do:
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests What You Bring:
One+ years experience working within a luxury hotel or similar environment is considered an asset Excellent interpersonal skills and communication skills Cross cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest's preferences What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Employee discount for stays at any Four Seasons worldwide Complimentary dry cleaning for employee uniforms Complimentary employee meals Discounted rates for MARTA and/or parking Schedule & Hours: Eight-hour shift; scheduled days and times may vary based on need. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our employees have a real passion for service and deep understanding of their craft to be able to connect with our guests to provide an incredible experience. We are passionate about perfecting the guest and employee experience through living and working by the Golden Rule "Do unto others as you would have them do unto you." Meet us in Atlanta, and we'll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls, and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet the modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta! About The Role:
The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Rooms Department, reporting into the Front Office Manager. What You Will Do:
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests What You Bring:
One+ years experience working within a luxury hotel or similar environment is considered an asset Excellent interpersonal skills and communication skills Cross cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest's preferences What We Offer: Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Employee discount for stays at any Four Seasons worldwide Complimentary dry cleaning for employee uniforms Complimentary employee meals Discounted rates for MARTA and/or parking Schedule & Hours: Eight-hour shift; scheduled days and times may vary based on need. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.