City of Quincy
The Permit Technician performs administrative, clerical and technical office work in support of the Department of Inspection. Provides information related to building permit requirements, codes, and inspection procedures to contractors, design professionals, and the public; processes building permit applications and issues building permits.
Duties
Receive applications and issue various types of permits for the Department of Inspection
Provide front-counter service to building contractors and the general public.
Explain process to applicants and assist with completion of application. Answer all applicable questions
Review application and submitted plans for completeness and accuracy
Route application to appropriate department and staff person for review
Issue permits that do not require significant review (over-the-counter permits)
Process permits and verify licensing
Explain requirements for licensing and assist contractors and business owners with completion of licensing application form. Answer all applicable questions
Verify the appropriate staff has approved license
Work with other City staff and State agencies to ensure that businesses are licensed as required by law
Maintain records and files on all contractor licenses
Schedule inspections and appointments
Respond to customer requests for inspections by telephone and in person
Inquire about the customer's specific needs to ensure appropriate service is provided in a manner consistent with efficient use of Inspector's time
Assist in developing Inspectors' Daily Schedule using computer-based system
Perform data entry of permits, licenses, and inspection results. Process monthly activity reports summarizing permit and inspection activity Collect fees and issue receipts for permits and licenses
Assign finance revenue code to all funds received
Balance cash receipts daily and prepare deposit to finance
Receive, document and route complaints for nuisance abatement, zoning, property maintenance, and minimum housing matters
Explain process to complainants and assist with submittal of complaints
Composes and prepares various correspondences.
Coordinates documentation and legal notifications with third parties
Process inspector reports and assist with follow-up for non-compliance
Prepare reports summarizing monthly activity, violation trends, heat maps and other analytics.
Qualifications
Minimum Associates Degree or equivalent work experience
Two years general office experience, which includes providing customer service both on the phone and in person
Computer experience, including data entry with Microsoft Office applications and database entry
Ability to communicate clearly, both verbally and in writing
Previous experience in working with customer service issues and resolving problems or complaints
Desired Qualifications
ICC Permit Technician Certification
Knowledge of City and State regulations related to building, housing, zoning, and licensing,
Demonstrated familiarity with permitting and Microsoft Office software
Additional education in related field
Duties
Receive applications and issue various types of permits for the Department of Inspection
Provide front-counter service to building contractors and the general public.
Explain process to applicants and assist with completion of application. Answer all applicable questions
Review application and submitted plans for completeness and accuracy
Route application to appropriate department and staff person for review
Issue permits that do not require significant review (over-the-counter permits)
Process permits and verify licensing
Explain requirements for licensing and assist contractors and business owners with completion of licensing application form. Answer all applicable questions
Verify the appropriate staff has approved license
Work with other City staff and State agencies to ensure that businesses are licensed as required by law
Maintain records and files on all contractor licenses
Schedule inspections and appointments
Respond to customer requests for inspections by telephone and in person
Inquire about the customer's specific needs to ensure appropriate service is provided in a manner consistent with efficient use of Inspector's time
Assist in developing Inspectors' Daily Schedule using computer-based system
Perform data entry of permits, licenses, and inspection results. Process monthly activity reports summarizing permit and inspection activity Collect fees and issue receipts for permits and licenses
Assign finance revenue code to all funds received
Balance cash receipts daily and prepare deposit to finance
Receive, document and route complaints for nuisance abatement, zoning, property maintenance, and minimum housing matters
Explain process to complainants and assist with submittal of complaints
Composes and prepares various correspondences.
Coordinates documentation and legal notifications with third parties
Process inspector reports and assist with follow-up for non-compliance
Prepare reports summarizing monthly activity, violation trends, heat maps and other analytics.
Qualifications
Minimum Associates Degree or equivalent work experience
Two years general office experience, which includes providing customer service both on the phone and in person
Computer experience, including data entry with Microsoft Office applications and database entry
Ability to communicate clearly, both verbally and in writing
Previous experience in working with customer service issues and resolving problems or complaints
Desired Qualifications
ICC Permit Technician Certification
Knowledge of City and State regulations related to building, housing, zoning, and licensing,
Demonstrated familiarity with permitting and Microsoft Office software
Additional education in related field