Marvin
Job Overview:
At Marvin, we're driven by a powerful purpose: to imagine and create better ways of living. As a family-owned and -led company for over 100 years, we are committed to helping people live healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes.
Infinity by Marvin is our dedicated replacement window and door business, bringing Marvin's legacy of quality directly to homeowners. We simplify the window replacement process with premium fiberglass products, personalized in-home consultations, and professional installation.
Your Role:
As a Customer Success Specialist, you will play a crucial role in enhancing our customer's journey with Infinity. You will create an exceptional, personalized experience by understanding and addressing individual customer needs, making you a reliable and trusted resource throughout the process.
Key Responsibilities:
Schedule and confirm appointments for consultations, technical measurements, installations, and walkthroughs.
Engage with customers through phone, email, text, and webchat, providing timely updates and support.
Ensure a welcoming showroom environment by greeting visitors and maintaining an organized space.
Input and maintain data in Salesforce, ensuring accuracy and consistency.
Review sold jobs daily and create production orders.
Generate and manage contracts and change orders, including adding financiers and updating payment terms.
Maintain document accuracy by uploading documents, noting payments, and creating post-installation work orders.
Qualifications:
High school diploma or equivalent.
Outstanding organizational skills with the ability to handle multiple priorities.
Strong attention to detail and a commitment to delivering accurate work.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Experience with Salesforce or other CRM systems is advantageous.
A willingness to learn and adapt to new technologies.
A positive, energetic attitude and a genuine passion for customer service.
Comfort in a fast-paced, team-oriented environment.
Why Choose Marvin?
When you join our family-owned and -led company, you become part of a community that fosters a culture of safety and wellbeing. We are honored to have been named a Top Large Employer by Forbes Magazine in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.
From your first day, you'll enjoy benefits including health insurance, paid holidays, parental leave, and a 401(k) retirement savings match. Some unique benefits include a $300 annual wellbeing account, a paid day off for personal fun, annual profit sharing, volunteer opportunities, and financial support through the Brighter Days Fund.
Join more than 8,000 Marvin team members and experience the difference. Apply today!