H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Join to apply for the
Team Leader
role at
H&R Block . Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and help them advance their knowledge and skills. Lead daily activities to ensure that all tax office associates complete work according to deadlines, with attention to quality, priorities, and goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns. Your Expertise
Prior experience working in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset. Able to work a flexible schedule and adapt to business needs. High school diploma / equivalent or higher. What you’ll bring to the team
Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure that all tax office associates work is completed on time and to quality standards. Lead and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns in collaboration with appropriate HR resources. Why work for us
At H&R Block, we believe in investing in our people and supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check all available benefits at www.blockbenefits.com. The Community You Will Join
We remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together. You will be part of an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues committed to helping each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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Join to apply for the
Team Leader
role at
H&R Block . Join to apply for the
Team Leader
role at
H&R Block . Responsibilities
Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. Act as a knowledgeable resource on tax topics and products for associates and help them advance their knowledge and skills. Lead daily activities to ensure that all tax office associates complete work according to deadlines, with attention to quality, priorities, and goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns. Your Expertise
Prior experience working in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Passionate, determined and resilient with a customer-centric mindset. Able to work a flexible schedule and adapt to business needs. High school diploma / equivalent or higher. What you’ll bring to the team
Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure that all tax office associates work is completed on time and to quality standards. Lead and coach associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns in collaboration with appropriate HR resources. Why work for us
At H&R Block, we believe in investing in our people and supporting their total well-being. Our benefits help associates plan for their health, wellbeing, and financial needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Discounts on everyday items and services. Benefits with eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check all available benefits at www.blockbenefits.com. The Community You Will Join
We remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together. You will be part of an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. You will be in an exceptional work environment recognized on Best Companies lists and surrounded by colleagues committed to helping each other grow. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
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