H&R Block
Overview
Join to apply for the
Team Leader
role at
H&R Block . Responsibilities
Inspire people to make confident, informed decisions about their lives, careers, and money, and build client relationships that grow stronger every year. Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to lead and develop tax office associates, deliver an outstanding client experience, and achieve all office growth objectives. Advance knowledge and skills to excel by serving as a knowledgeable resource on tax topics and products for associates. Lead daily activities to ensure that all tax office associates work is completed on time, with attention to quality standards, priorities, and overall goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. What you'll bring to the team
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure all tax office associates complete work to deadlines with quality and priority alignment. Lead and develop a high-performing team through coaching and recognizing contributions. Lead daily team meetings and communicate essential information. Manage associate work schedules and timekeeping accurately. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns with the Associate Relations Center. Your Expertise
Prior experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset, being passionate, determined, and resilient. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Why work for us
At H&R Block, we invest in our people and their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available for you and your family. Various discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies). Check available benefits at www.blockbenefits.com. The Community You Will Join
H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to a larger team. You will be in an environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Sponsored Job
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Join to apply for the
Team Leader
role at
H&R Block . Responsibilities
Inspire people to make confident, informed decisions about their lives, careers, and money, and build client relationships that grow stronger every year. Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to lead and develop tax office associates, deliver an outstanding client experience, and achieve all office growth objectives. Advance knowledge and skills to excel by serving as a knowledgeable resource on tax topics and products for associates. Lead daily activities to ensure that all tax office associates work is completed on time, with attention to quality standards, priorities, and overall goals. Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. What you'll bring to the team
Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement. Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions. Serve as point of contact for onsite escalated client service concerns. Ensure clients are scheduled properly and conflicts are resolved. Lead daily activities to ensure all tax office associates complete work to deadlines with quality and priority alignment. Lead and develop a high-performing team through coaching and recognizing contributions. Lead daily team meetings and communicate essential information. Manage associate work schedules and timekeeping accurately. Prepare tax returns, as required. Conduct timely performance reviews and address performance concerns with the Associate Relations Center. Your Expertise
Prior experience in a customer service, shift leader, or similar role. Experience supervising or managing people. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficiency with MS Office. Ability to work independently with minimal supervision. Customer-centric mindset, being passionate, determined, and resilient. Able to work a flexible schedule and adapt to business needs. High school diploma or equivalent or higher. Why work for us
At H&R Block, we invest in our people and their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available for you and your family. Various discounts on everyday items and services. Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies). Check available benefits at www.blockbenefits.com. The Community You Will Join
H&R Block is committed to building a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to a larger team. You will be in an environment recognized on Best Companies lists, with colleagues who support each other’s growth. H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you’re looking to make an impact, H&R Block is the place for you. Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. Sponsored Job
#J-18808-Ljbffr