Willow Bend Systems
Level 2 Technician / Help Desk Technician / System Administrator
Willow Bend Systems, Dallas, Texas, United States, 75217
*About Us*
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Willow Bend Systems is a fast-growing Managed IT Services Provider headquartered in Dallas, Texas. For over a decade, we've partnered with clients to deliver reliable, secure, and innovative IT solutions, with a focus on cybersecurity, systems management, and proactive support.
Our commitment to transparency, teamwork, and problem-solving has helped us become a trusted technology partner to businesses across various industries. We believe in investing in our people, celebrating wins and losses, and building a culture rooted in accountability, growth, and trust.
If you're driven, technically skilled, and passionate about helping others, we welcome you to be part of a team that values both innovation and integrity.
*Job Summary*
We’re looking for a Level 2 Technician / Help Desk Technician / System Administrator to join our team in Dallas, TX. This is a full-time, on-site position for a proactive and detail-oriented professional who thrives in a fast-paced, service-driven environment.
Though this role is highly technical, it is also customer-facing. You’ll spend your time both solving complex IT problems and communicating with users in a professional, friendly, and effective manner. You’ll be supporting a wide range of technologies, managing service tickets, and helping drive issue resolution from start to finish.
This role offers a strong opportunity for growth in systems administration, networking, and security, while collaborating with a tight-knit, skilled team.
*Responsibilities*
* Provide Tier 1 and Tier 2 support to end users via phone, remote desktop, and on-site visits * Troubleshoot and resolve technical issues related to Citrix, VMware, Active Directory, Microsoft 365, and Azure * Configure and maintain SonicWall firewalls, switches, and Aruba wireless access points * Support network services including DNS, DHCP, VPNs, and SMTP * Diagnose and resolve issues with endpoints, remote access, printing, and third-party applications * Manage user accounts, groups, and permissions through Active Directory and Azure AD * Maintain thorough and accurate documentation within ConnectWise, including ticket notes, resolutions, and system changes * Leverage Datto for backup management, remote access, and proactive device monitoring * Use tools such as Huntress, Field Effect, and Blackpoint to respond to and document security alerts * Participate in IT infrastructure projects, upgrades, rollouts, and preventative maintenance * Collaborate with team members to resolve escalated tickets and provide mentorship to Level 1 technicians * Deliver exceptional customer service by clearly communicating solutions and setting proper expectations
*Qualifications & Technical Requirements*
* 2+ years of hands-on experience in IT support or help desk roles (MSP experience preferred) * Proficient with Microsoft 365, Azure, Active Directory, and remote desktop support * Strong understanding of core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls * Experience with Citrix, VMware, SonicWall configuration, and switch navigation * Familiarity with ConnectWise, Datto, and RMM platforms preferred * Comfortable using security tools like Huntress, Field Effect, or Blackpoint * Strong written and verbal communication skills; able to explain technical issues in a clear and patient manner * Organized, dependable, and capable of handling multiple tickets/tasks simultaneously * Industry certifications (CompTIA A+/Network+, Microsoft MCP, etc.) are a plus
*Why Join Us?*
* *Competitive Pay:* $48,000 – $60,000 annually based on experience * *Health & Dental Insurance:* Comprehensive coverage * *Paid Time Off & Holidays:* Generous PTO and paid holidays * *Professional Development:* Opportunities to learn, grow, and certify * *Team Culture:* We support each other, value feedback, and celebrate success * *Job Stability:* We’re an established company continuing to grow * *Equal Opportunity Employer:* We welcome diversity and are committed to inclusion
*Job Type:* Full-time *Schedule:*
* Monday to Friday * 8-hour shift * On-call rotation as needed
*Benefits:*
* Health insurance * Dental insurance * Paid time off * Paid holidays * Professional development assistance
Job Type: Full-time
Pay: $46,092.66 - $60,000.00 per year
Benefits: * Dental insurance * Health insurance * Paid time off
Application Question(s): * Have you previously worked for a Managed Service Provider (MSP), or are you currently working for one?
Ability to Commute: * Dallas, TX 75287 (Required)
Ability to Relocate: * Dallas, TX 75287: Relocate before starting work (Required)
Work Location: In person
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Willow Bend Systems is a fast-growing Managed IT Services Provider headquartered in Dallas, Texas. For over a decade, we've partnered with clients to deliver reliable, secure, and innovative IT solutions, with a focus on cybersecurity, systems management, and proactive support.
Our commitment to transparency, teamwork, and problem-solving has helped us become a trusted technology partner to businesses across various industries. We believe in investing in our people, celebrating wins and losses, and building a culture rooted in accountability, growth, and trust.
If you're driven, technically skilled, and passionate about helping others, we welcome you to be part of a team that values both innovation and integrity.
*Job Summary*
We’re looking for a Level 2 Technician / Help Desk Technician / System Administrator to join our team in Dallas, TX. This is a full-time, on-site position for a proactive and detail-oriented professional who thrives in a fast-paced, service-driven environment.
Though this role is highly technical, it is also customer-facing. You’ll spend your time both solving complex IT problems and communicating with users in a professional, friendly, and effective manner. You’ll be supporting a wide range of technologies, managing service tickets, and helping drive issue resolution from start to finish.
This role offers a strong opportunity for growth in systems administration, networking, and security, while collaborating with a tight-knit, skilled team.
*Responsibilities*
* Provide Tier 1 and Tier 2 support to end users via phone, remote desktop, and on-site visits * Troubleshoot and resolve technical issues related to Citrix, VMware, Active Directory, Microsoft 365, and Azure * Configure and maintain SonicWall firewalls, switches, and Aruba wireless access points * Support network services including DNS, DHCP, VPNs, and SMTP * Diagnose and resolve issues with endpoints, remote access, printing, and third-party applications * Manage user accounts, groups, and permissions through Active Directory and Azure AD * Maintain thorough and accurate documentation within ConnectWise, including ticket notes, resolutions, and system changes * Leverage Datto for backup management, remote access, and proactive device monitoring * Use tools such as Huntress, Field Effect, and Blackpoint to respond to and document security alerts * Participate in IT infrastructure projects, upgrades, rollouts, and preventative maintenance * Collaborate with team members to resolve escalated tickets and provide mentorship to Level 1 technicians * Deliver exceptional customer service by clearly communicating solutions and setting proper expectations
*Qualifications & Technical Requirements*
* 2+ years of hands-on experience in IT support or help desk roles (MSP experience preferred) * Proficient with Microsoft 365, Azure, Active Directory, and remote desktop support * Strong understanding of core networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls * Experience with Citrix, VMware, SonicWall configuration, and switch navigation * Familiarity with ConnectWise, Datto, and RMM platforms preferred * Comfortable using security tools like Huntress, Field Effect, or Blackpoint * Strong written and verbal communication skills; able to explain technical issues in a clear and patient manner * Organized, dependable, and capable of handling multiple tickets/tasks simultaneously * Industry certifications (CompTIA A+/Network+, Microsoft MCP, etc.) are a plus
*Why Join Us?*
* *Competitive Pay:* $48,000 – $60,000 annually based on experience * *Health & Dental Insurance:* Comprehensive coverage * *Paid Time Off & Holidays:* Generous PTO and paid holidays * *Professional Development:* Opportunities to learn, grow, and certify * *Team Culture:* We support each other, value feedback, and celebrate success * *Job Stability:* We’re an established company continuing to grow * *Equal Opportunity Employer:* We welcome diversity and are committed to inclusion
*Job Type:* Full-time *Schedule:*
* Monday to Friday * 8-hour shift * On-call rotation as needed
*Benefits:*
* Health insurance * Dental insurance * Paid time off * Paid holidays * Professional development assistance
Job Type: Full-time
Pay: $46,092.66 - $60,000.00 per year
Benefits: * Dental insurance * Health insurance * Paid time off
Application Question(s): * Have you previously worked for a Managed Service Provider (MSP), or are you currently working for one?
Ability to Commute: * Dallas, TX 75287 (Required)
Ability to Relocate: * Dallas, TX 75287: Relocate before starting work (Required)
Work Location: In person