Nashville Public Radio
Student Services Analyst (Student Data Analyst)
Nashville Public Radio, Phoenix, Arizona, United States, 85223
Job ID:
321914
Location:
Mesa Community College
Full/Part Time:
Full Time
Regular/Temporary:
Regular
Hiring Salary Range:
$52,525.00 - $68,282.00/annually, DOE
Grade:
114
Work Schedule:
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours:
Monday - Thursday, 7am-6pm
Work Calendar:
12 Months
Maricopa County Community College District (MCCCD) is one of the largest community college systems in the nation, serving over 140,000 students annually. MCCCD provides undergraduate, graduate, workforce development, and lifelong learning programs.
Job Summary This role focuses on the technical aspects of the college's CRM system, critical integrations with the Student Information System (SIS), and reporting to facilitate data-driven decision-making and efficient enrollment management operations from recruitment through completion. Triage data-related system issues, collaborate with IT to diagnose root causes, test fixes, and validate data sync.
Essential Functions 30% Records Management & Compliance
Maintain physical and electronic student- and enrollment-related records in accordance with institutional retention policies.
Establish and document standards for the creation, storage, retrieval, and disposal of records.
Ensure alignment with regulatory requirements and organizational goals.
Develop, implement, and maintain records retention and management policies consistent with federal (e.g., FERPA), state, and accrediting body requirements.
25% Operational Reporting & Dashboard Development
Design, build, and maintain CRM/SIS-driven dashboards and operational reports.
Monitor key performance indicators (e.g., application-to-enrollment yields, pipeline health).
Compile and validate semesterly enrollment, retention, and completion metrics.
Deliver accurate reports and data extracts on schedule to institutional stakeholders.
25% Data Audits, Tracking, Reporting and Integrity Assurance
Plan and execute regular data audits across CRM and SIS to identify and remediate inconsistencies.
Document findings, recommend and implement process improvements, and track resolution.
Compile reports for internal departments or accreditation agencies.
Oversee technical integrations between the CRM and the Student Information System (e.g., PeopleSoft).
Triage data-related system issues, collaborate with IT to diagnose root causes, test fixes, and validate data sync.
Run queries and audits to ensure data integrity.
Participate in audits or accreditation reviews as necessary and required.
Prepare regular reports as necessary and required.
Ensure compliance with FERPA and other confidentiality requirements.
15% Records Retention Schedule Oversight
Manage and update the MCC Records Retention Schedule.
Coordinate retention requests and compliance filings under Arizona's Local Records Act.
Train staff on records processes, legal requirements, and routine disposal procedures.
5% Other
With delegated authority train, and assist new employees as needed to provide excellent customer service.
Participate in cross-training and professional development.
Handle special projects or assignments as needed.
Assist office with projects, assignments, events, and information collection as needed.
Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences.
Responsible for other reasonable related duties as assigned commensurate to the grade level of the position.
Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
Bachelor's degree preferred.
Three (3) years of professional experience in a higher education environment with a preference to work in a multi-college independently accredited enrollment, workflow, systems analyst, or business intelligence role.
3+ years experience in records or information management, document retention policies, digital archiving, and compliance standards within higher education (particularly registrar's office), or a similarly complex organizational setting.
Significant experience working with a CRM tool, including a strong understanding of the technical and functional aspects of the tool.
Proven experience with SIS data management, including integrations and ensuring data consistency between CRM and SIS. Familiarity with PeopleSoft Campus Solutions is preferred.
Experience with data visualization tools, data warehousing tools, and data integration tools.
Strong understanding of data management principles and best practices.
Preferred Certifications: Certified Records Manager (CRM).
Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days.
May require working evening and weekend hours (example: Saturday coverage during peak weeks).
This position is fully on-site, with no remote options.
Required to sit for a prolonged period of time; viewing a computer monitor.
May be required to travel or be assigned to another MCCD location.
Travel to campus during interview/selection process will be at candidate's own expense.
MCC does not sponsor individuals for work visas.
Benefits
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
Employee Health & Wellness Programs:
District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)
How To Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers.
Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers.
If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.
Posting Close Date Apply on or before 11/16/2025 to be considered.
EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321914&PostingSeq=1.
#J-18808-Ljbffr
321914
Location:
Mesa Community College
Full/Part Time:
Full Time
Regular/Temporary:
Regular
Hiring Salary Range:
$52,525.00 - $68,282.00/annually, DOE
Grade:
114
Work Schedule:
Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours:
Monday - Thursday, 7am-6pm
Work Calendar:
12 Months
Maricopa County Community College District (MCCCD) is one of the largest community college systems in the nation, serving over 140,000 students annually. MCCCD provides undergraduate, graduate, workforce development, and lifelong learning programs.
Job Summary This role focuses on the technical aspects of the college's CRM system, critical integrations with the Student Information System (SIS), and reporting to facilitate data-driven decision-making and efficient enrollment management operations from recruitment through completion. Triage data-related system issues, collaborate with IT to diagnose root causes, test fixes, and validate data sync.
Essential Functions 30% Records Management & Compliance
Maintain physical and electronic student- and enrollment-related records in accordance with institutional retention policies.
Establish and document standards for the creation, storage, retrieval, and disposal of records.
Ensure alignment with regulatory requirements and organizational goals.
Develop, implement, and maintain records retention and management policies consistent with federal (e.g., FERPA), state, and accrediting body requirements.
25% Operational Reporting & Dashboard Development
Design, build, and maintain CRM/SIS-driven dashboards and operational reports.
Monitor key performance indicators (e.g., application-to-enrollment yields, pipeline health).
Compile and validate semesterly enrollment, retention, and completion metrics.
Deliver accurate reports and data extracts on schedule to institutional stakeholders.
25% Data Audits, Tracking, Reporting and Integrity Assurance
Plan and execute regular data audits across CRM and SIS to identify and remediate inconsistencies.
Document findings, recommend and implement process improvements, and track resolution.
Compile reports for internal departments or accreditation agencies.
Oversee technical integrations between the CRM and the Student Information System (e.g., PeopleSoft).
Triage data-related system issues, collaborate with IT to diagnose root causes, test fixes, and validate data sync.
Run queries and audits to ensure data integrity.
Participate in audits or accreditation reviews as necessary and required.
Prepare regular reports as necessary and required.
Ensure compliance with FERPA and other confidentiality requirements.
15% Records Retention Schedule Oversight
Manage and update the MCC Records Retention Schedule.
Coordinate retention requests and compliance filings under Arizona's Local Records Act.
Train staff on records processes, legal requirements, and routine disposal procedures.
5% Other
With delegated authority train, and assist new employees as needed to provide excellent customer service.
Participate in cross-training and professional development.
Handle special projects or assignments as needed.
Assist office with projects, assignments, events, and information collection as needed.
Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences.
Responsible for other reasonable related duties as assigned commensurate to the grade level of the position.
Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Desired Qualifications
Bachelor's degree preferred.
Three (3) years of professional experience in a higher education environment with a preference to work in a multi-college independently accredited enrollment, workflow, systems analyst, or business intelligence role.
3+ years experience in records or information management, document retention policies, digital archiving, and compliance standards within higher education (particularly registrar's office), or a similarly complex organizational setting.
Significant experience working with a CRM tool, including a strong understanding of the technical and functional aspects of the tool.
Proven experience with SIS data management, including integrations and ensuring data consistency between CRM and SIS. Familiarity with PeopleSoft Campus Solutions is preferred.
Experience with data visualization tools, data warehousing tools, and data integration tools.
Strong understanding of data management principles and best practices.
Preferred Certifications: Certified Records Manager (CRM).
Special Working Conditions Work schedule varies during the year: August through mid-May: Monday - Friday, 8 hour days; mid-May through the end of July: Monday - Thursday, 10 hour days.
May require working evening and weekend hours (example: Saturday coverage during peak weeks).
This position is fully on-site, with no remote options.
Required to sit for a prolonged period of time; viewing a computer monitor.
May be required to travel or be assigned to another MCCD location.
Travel to campus during interview/selection process will be at candidate's own expense.
MCC does not sponsor individuals for work visas.
Benefits
Nationwide Medical, Dental, and Vision Coverage
Paid Time Off: Vacation, Sick Leave, and Personal Time
20 Paid Observed Holidays
Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
Tuition Reimbursement for employees and dependents
Annual Professional Development Funding
Flexible Work Schedules
Employee Health & Wellness Programs:
District-Wide Wellness Program with Workshops and Webinars
Monthly Health & Wellness Calendar and Newsletter
Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
Employee Assistance Program (EAP)
Sight-On-Site Eye Care Services
Mobile On-Site Mammography Screenings
Pre-Retirement Planning Events
Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)
How To Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
Indicate whether former or current employment is Full-Time or;
Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers.
Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers.
If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time.
Posting Close Date Apply on or before 11/16/2025 to be considered.
EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321914&PostingSeq=1.
#J-18808-Ljbffr