Receptionist Job at Conviva Senior Primary Care in Miami

Conviva Senior Primary Care - Receptionist

Base pay range: $38,000.00/yr - $45,800.00/yr

Responsibilities

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Required Qualifications

• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• MUST be Bilingual in English and Creole
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative

Industry: Hospitals and Health Care

Additional Information

Working Hours: Monday – Friday 8:00 to 5:00

Scheduled Weekly Hours: 40

This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Pay Range

$38,000 - $45,800 per year. This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well‑being. Associate benefits include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, personal holidays, volunteer time off, paid parental and caregiver leave, short-term and long-term disability, life insurance and more opportunities.

About Us

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well‑being.

CenterWell, a Humana company, focuses on whole-person health, offers flexible scheduling options, leadership development programs and allows employees to invest in their personal and professional well‑being from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana has a policy to take affirmative action and base all employment decisions only on valid job requirements.