Customer Service Rep - Toll Roads Job at Ultimate Staffing in Broomfield

Customer Service Representative - Toll Roads Call Center

Location: On-site in Broomfield, CO

Department: Toll Road Collections

Employment Type: Full-Time

Temp to Hire $17/HR

About the Role

We are seeking experience Call Center, Customer Service Representative to join our team in Broomfield, CO. This is a fully on-site position serving Toll Road Commuters. If you thrive in a fast-paced call center environment and enjoy helping customers resolve issues, we'd love to hear from you!

Key Responsibilities

· Make outbound calls to customers regarding toll road collections.

· Provide excellent customer service in both English and Spanish.

· Document customer interactions accurately and efficiently.

· Meet performance metrics and call quality standards.

· Collaborate with team members and leadership to improve processes.

Qualifications

• Collections or Call Center Experience
• Basic computer and math skills
• The ability to multitask and switch between systems
• A competitive, goal-oriented mindset
• Strong communication and listening skills
• Dependability, punctuality, and a team-first attitude
• Knowledge of FDCPA and collection laws (preferred)
• Experience with CUB's system (a plus!)
• High School or equivalent

Schedule

Training Period:

· Monday to Friday: 8:00 AM - 5:00 PM

Post-Training Schedule:

· Monday to Thursday: 11:30 AM - 8:00 PM

· Friday: 9:30 AM - 6:00 PM

· One Saturday every 6 weeks

Why Join Us?

· Hourly Pay plus Bonuses!

· Supportive team environment

· Opportunity to make a meaningful impact

· Career growth potential

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.