Customer Service Representative

Job Brief The successful Customer Service Representative (CSR) is responsible for processing digital orders from our website and/or other digital platforms, customer call returns, taking orders over the phone, and input of new orders. This role will also answer customer questions and handle warranty claims. The role is in person, with some remote flexibility possible on an agreed-upon basis. Responsibilities Process digital orders via our website, eBay, and/or Amazon as needed Return calls and provide freight/shipping estimates on orders the website, eBay, and/or Amazon may be unable to quote directly Answer inbound calls to support customers, take new orders, and answer order follow-up questions Communicate and work in partnership with Operations and Internal/External Sales teams Process payments from customers picking up orders Adhere to company policies and procedures as detailed in the Employee Handbook and company SOPs Maintain a safe, orderly, and clean working environment Ensure records are maintained appropriately General Office Duties such as scanning, printing, filing Other tasks as assigned Requirements & Qualifications 1+ years in Customer Service or related field at a Direct-to-Consumer company Excellent communication skills Proficiency with computers and Microsoft products Experience with inbound and outbound customer calls Availability to work Monday-Friday 8 a.m. to 5 p.m., and occasional Saturdays from 8 a.m. to 1 p.m. Any familiarity with HVAC products, installations, and services is preferred but training is available Operate a computer and navigate the company’s ERP system Sit in an office setting for an extended period of time Communicate effectively via phone and email to answer customer questions This job requires the ability to: Operate a computer and navigate the company’s ERP system Sit in an office setting for an extended period of time Communicate effectively via phone and email to answer customer questions