Virco Talent
Job Description:
We are currently seeking an experienced and detail-oriented
Collections Specialist
to join our team. In this role, you will be responsible for managing a commercial credit portfolio, proactively collecting on past due accounts, and working closely with internal departments and customers to resolve outstanding balances.
This position requires a high level of professionalism, accuracy, and the ability to build positive working relationships with customers and internal teams.
Key Responsibilities: Manage a portfolio of commercial accounts and review order queues daily. Release customer orders by reviewing payment history, credit limits, and account standing. Regularly contact customers via phone and email to follow up on past due balances. Use weekly past due aging and 30/60/90 reports to drive collection efforts. Collaborate with Sales and other internal departments to resolve credit and order issues. Escalate delinquent accounts and disputes to the Credit Supervisor as needed. Document all customer communications and collection efforts in ARI/IDI systems. Conduct research and resolve payment variances using the Prelude QFE program. Prepare monthly reports on delinquent accounts (60+ days past due). Participate in weekly review meetings with the Credit Supervisor. Qualifications:
Education:
High school diploma required; post-secondary business education preferred. Experience:
3-5 years of commercial collections experience at the same company preferred. Strong understanding of commercial credit, collections, and dispute resolution. Proficiency in Microsoft Office and financial software systems; familiarity with Prelude QFE is a plus. Excellent written and verbal communication skills. Strong attention to detail and the ability to multitask in a fast-paced environment. Must be assertive, professional, and team-oriented.
We are currently seeking an experienced and detail-oriented
Collections Specialist
to join our team. In this role, you will be responsible for managing a commercial credit portfolio, proactively collecting on past due accounts, and working closely with internal departments and customers to resolve outstanding balances.
This position requires a high level of professionalism, accuracy, and the ability to build positive working relationships with customers and internal teams.
Key Responsibilities: Manage a portfolio of commercial accounts and review order queues daily. Release customer orders by reviewing payment history, credit limits, and account standing. Regularly contact customers via phone and email to follow up on past due balances. Use weekly past due aging and 30/60/90 reports to drive collection efforts. Collaborate with Sales and other internal departments to resolve credit and order issues. Escalate delinquent accounts and disputes to the Credit Supervisor as needed. Document all customer communications and collection efforts in ARI/IDI systems. Conduct research and resolve payment variances using the Prelude QFE program. Prepare monthly reports on delinquent accounts (60+ days past due). Participate in weekly review meetings with the Credit Supervisor. Qualifications:
Education:
High school diploma required; post-secondary business education preferred. Experience:
3-5 years of commercial collections experience at the same company preferred. Strong understanding of commercial credit, collections, and dispute resolution. Proficiency in Microsoft Office and financial software systems; familiarity with Prelude QFE is a plus. Excellent written and verbal communication skills. Strong attention to detail and the ability to multitask in a fast-paced environment. Must be assertive, professional, and team-oriented.