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Energy Jobline ZR

HVAC Customer Dispatch Coordinator in Spokane

Energy Jobline ZR, Spokane, Washington, United States, 99254

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Job DescriptionJob Description

At

R&R Heating and Air Conditioning , we believe comfort starts with exceptional service—and that begins with you. We’re a

locally owned, family-run business

built on trust, integrity, and teamwork. As our

Customer Dispatch Coordinator , you'll be the crucial link between customers and technicians, helping us deliver prompt, professional HVAC service with a smile.

Our Mission

Improving lives. Pushing the boundaries of what’s possible.

Core Values

Integrity | Trust | Giving | Positivity | Teamwork | Accountability

About the Role

The

Customer Dispatch Coordinator

plays a key role in maintaining a smooth and efficient service operation. You’ll manage incoming service requests, prioritize and schedule jobs, and ensure our technicians are deployed effectively throughout the day. Your communication and coordination skills will help keep our customers comfortable—and our team moving.

Key Responsibilities

Answer inbound service calls and respond to customer inquiries

Schedule and dispatch HVAC technicians based on availability, priority, and location

Communicate appointment details to customers and field staff

Monitor technician status and update schedules as needed in real-time

Maintain accurate records of service calls, job status, and customer interactions

Assist with service invoicing, warranty submissions, or job close-out when needed

Coordinate with other departments (install, parts, sales) to ensure seamless operations

Provide friendly, empathetic service while resolving scheduling conflicts or delays

What You Bring

Prior experience in dispatching, scheduling, or customer service (HVAC or trades )

Strong multitasking and organizational skills

Professional phone etiquette and clear communication

Familiarity with scheduling software (ServiceTitan or similar is a plus)

Calm under pressure and solutions-oriented mindset

Detail-driven with a high level of accuracy

Team player who thrives in a fast-paced environment

Why Join R&R?

Locally owned and respected in the Spokane community

Supportive work culture

that values growth and respect

Paid time off ,

health benefits , and

retirement plan

Opportunities for training and advancement

Be part of a team that values your role in delivering comfort

Ready to help keep Spokane comfortable—one call at a time? Apply now

to join the team at R&R Heating and Air Conditioning.

Salary Description:$20-$22/Hourly DOE

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.