Confidential
Director of Operations
About the Company
Join an innovative AI-powered customer intelligence platform that is transforming the software industry with cutting-edge technology and strategic insights.
Industry
Computer Software
Type
Privately Held, VC-backed
Employees
11-50
Funding
$11-$25 million
Specialties
NLP
Artificial Intelligence
Customer Feedback
Support
Product Development
About the Role
We are seeking a passionate and driven Director of Operations to join our dynamic team as the first Operations hire. This key role involves crafting and refining processes that will support our rapid growth trajectory. You will leverage your extensive experience in finance, particularly focusing on SaaS financial metrics, to lead the finance function, manage our financial closing processes, prepare for board meetings, and spearhead annual planning and budgeting activities. Your strategic insight will influence important company decisions related to fundraising, hiring, and product expansion.
The ideal candidate is a highly organized, Type-A professional with a proven ability to thrive in a fast-paced startup environment. We are looking for someone with a minimum of 2-12 years of experience, a strong work ethic, and exceptional skills in team building and management. You should be comfortable navigating ambiguity, possess a robust sense of agency, and be a natural problem solver. Experience in talent acquisition will be a great asset, as you will also play a role in this critical function. Our company culture emphasizes collaboration and motivation, offering you the chance to make a significant impact on our growth and advance your career alongside it.
Hiring Manager Title
CEO
Travel Percent
Less than 10%
Functions
Operations