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Job Description
Company: Chick-fil-A Ann Arbor - Washtenaw
Operator Joyce Mueller, a native of Ann Arbor brings 20 + years of leadership experience in the corporate sector. Joyce started her career as a Chick-fil-A team member where she experienced incredible culture and opportunities for growth. Our mission is to care for our guests, our team, and our community. Every role in our restaurant matters because details matter: every smile, every meal, every interaction. Together, we strive to create a place where hospitality and excellence come alive every day. Joyce is passionate about developing leaders, making a lasting impact, coaching and mentoring, and motivating her team. Chick-fil-A Ann Arbor - Washtenaw, is a brand new location that is projected to open in December 2025 with exciting opportunities for growth and advancement in Ann Arbor. Chick-fil-A is the fastest growing Quick Service Restaurant in the nation Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022) Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024, with more than 300k last year for the 15 stores in the Detroit Market. Chick-fil-A is committed to addressing hunger, in Michigan, the company has donated more than $250k to Feeding America, that goes directly to Michigan communities and our Detroit restaurants have donated more that 50k meals through our Shared Table program. Value and Appreciate Employees
Working in an encouraging and fun environment Being a part of the leadership team, influencing culture and team dynamics Working directly for an Owner/Operator who is invested in your growth and development Paid time off once eligible Flexible schedule Insurance available: medical, dental, vision Meals while working and free uniforms Chick-fil-A's Remarkable Futures - Tuition Reimbursement opportunities Closed on Sunday Excellent Career Advancement Opportunities Overtime Available Opportunity
We are looking for an enthusiastic and organized Talent Experience Manager to join our team at
Chick-fil-A Ann Arbor - Washtenaw . Having a human resources and team building professional is an integral part of our team's success. Your support to team members will be essential to having a successful restaurant operation and maintaining a positive work culture. This "hands-on" leadership opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country.
Your Impact
Working directly with the Owner/Operator, this position has high visibility throughout the organization The Talent Experience Manager should exhibit professionalism and maintain a high level of confidentiality while interacting with all levels of team members and external contactsManage recruiting (job postings, interviews, evaluations) Manage employee onboarding (forms, orientation, MVV sessions w Operator) Manage scheduling and payroll including requests for time off, schedule changes Manage all other aspects of talent: uniforms, complaints, terminations, safety Manage discipline (points system, write ups, etc) - schedules coaching discussions that are elevated beyond shift leaders Leads 'culture' team - employee engagement, fun, parties, recognition (anniversaries, birthdays, graduations, etc) Manages employee evaluation process: 30 day review, 6 month reviews, exit interviews/feedback (note that this role doesn't necessarily conduct each review but ensures that all are completed and documented in the set timeframe) Coordinates with Executive Director on training plans / )tracking who has done what and who needs to do what) - doesn't execute plans 10-20% Operations / Can serve as "Person in Charge" while in restaurant Background Profile
Bachelor's degree (preferred in HR, or equivalent of relevant experience) Leadership experience 1 Year of HR-related experience (preferred) SHRM or other HR Certifications (preferred) Passion for Chick-fil-A's Values Friendly and assertive personality HIGHLY detailed, organized and process oriented (required) Open Availability
Apply now
and you will be contacted
ASAP.
Requirements
Operator Joyce Mueller, a native of Ann Arbor brings 20 + years of leadership experience in the corporate sector. Joyce started her career as a Chick-fil-A team member where she experienced incredible culture and opportunities for growth. Our mission is to care for our guests, our team, and our community. Every role in our restaurant matters because details matter: every smile, every meal, every interaction. Together, we strive to create a place where hospitality and excellence come alive every day. Joyce is passionate about developing leaders, making a lasting impact, coaching and mentoring, and motivating her team. Chick-fil-A Ann Arbor - Washtenaw, is a brand new location that is projected to open in December 2025 with exciting opportunities for growth and advancement in Ann Arbor. Chick-fil-A is the fastest growing Quick Service Restaurant in the nation Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022) Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024, with more than 300k last year for the 15 stores in the Detroit Market. Chick-fil-A is committed to addressing hunger, in Michigan, the company has donated more than $250k to Feeding America, that goes directly to Michigan communities and our Detroit restaurants have donated more that 50k meals through our Shared Table program. Value and Appreciate Employees
Working in an encouraging and fun environment Being a part of the leadership team, influencing culture and team dynamics Working directly for an Owner/Operator who is invested in your growth and development Paid time off once eligible Flexible schedule Insurance available: medical, dental, vision Meals while working and free uniforms Chick-fil-A's Remarkable Futures - Tuition Reimbursement opportunities Closed on Sunday Excellent Career Advancement Opportunities Overtime Available Opportunity
We are looking for an enthusiastic and organized Talent Experience Manager to join our team at
Chick-fil-A Ann Arbor - Washtenaw . Having a human resources and team building professional is an integral part of our team's success. Your support to team members will be essential to having a successful restaurant operation and maintaining a positive work culture. This "hands-on" leadership opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation. This leadership opportunity provides autonomy, allowing you to take ownership in generating results and impacting the lives of both your team and guests. You will work alongside a successful Franchisee while receiving unprecedented support from one of the most successful brands in the country.
Your Impact
Working directly with the Owner/Operator, this position has high visibility throughout the organization The Talent Experience Manager should exhibit professionalism and maintain a high level of confidentiality while interacting with all levels of team members and external contactsManage recruiting (job postings, interviews, evaluations) Manage employee onboarding (forms, orientation, MVV sessions w Operator) Manage scheduling and payroll including requests for time off, schedule changes Manage all other aspects of talent: uniforms, complaints, terminations, safety Manage discipline (points system, write ups, etc) - schedules coaching discussions that are elevated beyond shift leaders Leads 'culture' team - employee engagement, fun, parties, recognition (anniversaries, birthdays, graduations, etc) Manages employee evaluation process: 30 day review, 6 month reviews, exit interviews/feedback (note that this role doesn't necessarily conduct each review but ensures that all are completed and documented in the set timeframe) Coordinates with Executive Director on training plans / )tracking who has done what and who needs to do what) - doesn't execute plans 10-20% Operations / Can serve as "Person in Charge" while in restaurant Background Profile
Bachelor's degree (preferred in HR, or equivalent of relevant experience) Leadership experience 1 Year of HR-related experience (preferred) SHRM or other HR Certifications (preferred) Passion for Chick-fil-A's Values Friendly and assertive personality HIGHLY detailed, organized and process oriented (required) Open Availability
Apply now
and you will be contacted
ASAP.
Requirements