MassGenics
Workforce Management Consultant / Alvaria Consultant - Contingent 204731 VMO
MassGenics, West Des Moines, Iowa, United States, 50265
Innova Solutions has a client that is immediately hiring for a Workforce Management Consultant / Alvaria Consultant.
Title Workforce Management Consultant / Alvaria Consultant
Job Type Fulltime / Contract on W2
Duration 12 months – possible conversion or extension.
Locations West Des Moines, IA – Hybrid: 3 days onsite / 2 days remote.
Responsibilities
Handle system administration with above‑average Excel skills (array formulas, SUMIFS, Power Query, Power Pivot).
Be a part of the workforce management and telephony management group.
Handle WFM Analyst forecasting in support of the contact center to staff according to expected volume.
Provide mentorship and system administration for the team.
Go into UI and manipulate information to tell the story to the business to address one‑off challenges.
Manipulate data more in Excel than any database level.
Handle 2–3 requests for root‑cause analysis per day.
The ideal candidate will have :
Experience in WFM, generally with Alvaria / Aspect.
Experience in Excel (array formulas, SUMIFS, Power Query, Power Pivot).
Coaching, training, or mentorship experience.
Experience managing dual‑platform deployments and supporting CCaaS migration efforts.
Experience in user management, work queues, activity codes, skill assignment, scheduling.
Experience in work queue forecasting and scheduling.
Experience in capacity planning, intraday management, and contingency modeling.
Experience in application testing, system configuration, and defect tracking for workforce platforms.
Experience in managing custom report development, activity code creation, and hierarchy management.
Proficiency in Excel, PowerPoint, and data visualization tools for workforce analytics.
Qualified candidates should
APPLY NOW
for immediate consideration! Please hit Apply to provide the required information, and we will be back in touch as soon as possible.
Pay Range and Benefits
Pay Range : Between $48 - $52 per hour (based on education, experience, location, duties, certifications, etc.).
Benefits : Medical & pharmacy coverage, dental/vision insurance, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA), life insurance, pet insurance, short‑term and long‑term disability, accident & critical illness coverage, pre‑paid legal & ID theft protection, sick leave, paid leave (as required by law), Employee Assistance Program (EAP).
About Innova Solutions Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through its global delivery centres across North America, Asia, and Europe, it delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields.
Recent Recognitions
Named One of America’s Best Employers for New Grads by Forbes (2024).
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024‑2025).
One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024).
One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024).
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023).
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024).
AWS Advanced Tier Services Partner with 100+ certifications.
Website:
https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified ambassadors. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250‑$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any form of unlawful discrimination and harassment. The company is committed to providing a work environment free of discrimination on basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you need a reasonable accommodation due to a disability, please contact hr@innovasolutions.com or (770) 493‑5588. Notice that Innova Solutions encourages all qualified candidates to apply.
The company will consider qualified applicants with arrest and conviction records in compliance with applicable Fair Chance ordinances.
Contact Akshay Bhojak
Email: akshay.bhojak@innovasolutions.com
Phone: 608‑715‑2012
#J-18808-Ljbffr
Title Workforce Management Consultant / Alvaria Consultant
Job Type Fulltime / Contract on W2
Duration 12 months – possible conversion or extension.
Locations West Des Moines, IA – Hybrid: 3 days onsite / 2 days remote.
Responsibilities
Handle system administration with above‑average Excel skills (array formulas, SUMIFS, Power Query, Power Pivot).
Be a part of the workforce management and telephony management group.
Handle WFM Analyst forecasting in support of the contact center to staff according to expected volume.
Provide mentorship and system administration for the team.
Go into UI and manipulate information to tell the story to the business to address one‑off challenges.
Manipulate data more in Excel than any database level.
Handle 2–3 requests for root‑cause analysis per day.
The ideal candidate will have :
Experience in WFM, generally with Alvaria / Aspect.
Experience in Excel (array formulas, SUMIFS, Power Query, Power Pivot).
Coaching, training, or mentorship experience.
Experience managing dual‑platform deployments and supporting CCaaS migration efforts.
Experience in user management, work queues, activity codes, skill assignment, scheduling.
Experience in work queue forecasting and scheduling.
Experience in capacity planning, intraday management, and contingency modeling.
Experience in application testing, system configuration, and defect tracking for workforce platforms.
Experience in managing custom report development, activity code creation, and hierarchy management.
Proficiency in Excel, PowerPoint, and data visualization tools for workforce analytics.
Qualified candidates should
APPLY NOW
for immediate consideration! Please hit Apply to provide the required information, and we will be back in touch as soon as possible.
Pay Range and Benefits
Pay Range : Between $48 - $52 per hour (based on education, experience, location, duties, certifications, etc.).
Benefits : Medical & pharmacy coverage, dental/vision insurance, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA), life insurance, pet insurance, short‑term and long‑term disability, accident & critical illness coverage, pre‑paid legal & ID theft protection, sick leave, paid leave (as required by law), Employee Assistance Program (EAP).
About Innova Solutions Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through its global delivery centres across North America, Asia, and Europe, it delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields.
Recent Recognitions
Named One of America’s Best Employers for New Grads by Forbes (2024).
Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024‑2025).
One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024).
One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024).
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023).
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024).
AWS Advanced Tier Services Partner with 100+ certifications.
Website:
https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified ambassadors. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250‑$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any form of unlawful discrimination and harassment. The company is committed to providing a work environment free of discrimination on basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by law. If you need a reasonable accommodation due to a disability, please contact hr@innovasolutions.com or (770) 493‑5588. Notice that Innova Solutions encourages all qualified candidates to apply.
The company will consider qualified applicants with arrest and conviction records in compliance with applicable Fair Chance ordinances.
Contact Akshay Bhojak
Email: akshay.bhojak@innovasolutions.com
Phone: 608‑715‑2012
#J-18808-Ljbffr