Togetherwork
Revenue Operations Manager, Customer Success (Hybrid -Austin, TX)
Togetherwork, Austin, Texas, us, 78716
Revenue Operations Manager, Customer Success (Hybrid -Austin, TX)
Revenue Operations Manager – Customer Success. This role drives operational excellence across the Revenue organization with a focus on Account Management (AM) and Customer Success (CS). The position owns the systems, processes, and insights that help post‑sale teams deliver value efficiently, improve retention, and identify growth opportunities.
What you’ll do
Lead and optimize CS operations: Design, implement, and continuously improve processes, systems, and reporting for Account Management and Customer Success.
Own Salesforce optimization: Build and manage workflows, data structures, and reports tailored to CS operations and customer lifecycle management.
Streamline the customer journey: Partner with Customer Success, Sales, and Product to enhance the end‑to‑end lifecycle from onboarding through renewal and expansion.
Manage CS technology: Implement and maintain customer success platforms (e.g., Planhat, ChurnZero, Vitally) to increase team efficiency, visibility, and engagement.
Build performance analytics: Develop dashboards and reports to track customer health, retention, expansion, and team performance metrics.
Enable scale: Design scalable processes to support a growing CS organization across multiple business units and verticals.
Support forecasting and planning: Partner with leadership on retention forecasting, capacity planning, and segmentation strategy.
Drive cross‑functional initiatives: Collaborate across departments to enhance customer experience, reduce churn, and drive net revenue retention.
What you bring
3+ years of experience in Customer Success Operations, Revenue Operations, or related roles in a SaaS environment.
Advanced proficiency in Salesforce CRM—including workflow design, data management, and reporting.
Strong understanding of CS platforms (e.g., Planhat, ChurnZero, Gainsight, or Vitally) and their role in scaling success operations.
Proven ability to identify bottlenecks, design process improvements, and deliver measurable operational efficiency.
Strong analytical and reporting skills, with a data‑driven approach to decision‑making.
Excellent communication, collaboration, and project management skills.
Nice to Have
Experience working in multi‑product or multi‑business‑unit SaaS organizations.
Comfort presenting insights and recommendations to senior or VP‑level stakeholders.
Familiarity with customer engagement, automation, or chat‑based tools.
Ability to lead training and adoption initiatives for new systems and workflows.
Why this role
Impact: Shape how Togetherwork’s post‑sale teams operate and scale for growth.
Collaboration: Partner with Customer Success, Sales, and Product to improve retention and expansion.
Innovation: Build the infrastructure that powers customer engagement, renewals, and lifetime value.
Growth: Join a RevOps organization that values experimentation, transparency, and measurable outcomes.
Compensation & Benefits
Base Salary: Competitive
Bonus: Performance‑based
Medical, dental, and vision insurance options
100% employer‑paid short/long‑term disability
Basic Life Insurance
401(k) with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company‑paid holidays
6 weeks paid parental leave
Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.
About Togetherwork Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more. Our mission‑critical tools help customers manage and grow their communities while deepening member engagement. We’re united by a shared goal: helping our clients better serve and empower their members.
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What you’ll do
Lead and optimize CS operations: Design, implement, and continuously improve processes, systems, and reporting for Account Management and Customer Success.
Own Salesforce optimization: Build and manage workflows, data structures, and reports tailored to CS operations and customer lifecycle management.
Streamline the customer journey: Partner with Customer Success, Sales, and Product to enhance the end‑to‑end lifecycle from onboarding through renewal and expansion.
Manage CS technology: Implement and maintain customer success platforms (e.g., Planhat, ChurnZero, Vitally) to increase team efficiency, visibility, and engagement.
Build performance analytics: Develop dashboards and reports to track customer health, retention, expansion, and team performance metrics.
Enable scale: Design scalable processes to support a growing CS organization across multiple business units and verticals.
Support forecasting and planning: Partner with leadership on retention forecasting, capacity planning, and segmentation strategy.
Drive cross‑functional initiatives: Collaborate across departments to enhance customer experience, reduce churn, and drive net revenue retention.
What you bring
3+ years of experience in Customer Success Operations, Revenue Operations, or related roles in a SaaS environment.
Advanced proficiency in Salesforce CRM—including workflow design, data management, and reporting.
Strong understanding of CS platforms (e.g., Planhat, ChurnZero, Gainsight, or Vitally) and their role in scaling success operations.
Proven ability to identify bottlenecks, design process improvements, and deliver measurable operational efficiency.
Strong analytical and reporting skills, with a data‑driven approach to decision‑making.
Excellent communication, collaboration, and project management skills.
Nice to Have
Experience working in multi‑product or multi‑business‑unit SaaS organizations.
Comfort presenting insights and recommendations to senior or VP‑level stakeholders.
Familiarity with customer engagement, automation, or chat‑based tools.
Ability to lead training and adoption initiatives for new systems and workflows.
Why this role
Impact: Shape how Togetherwork’s post‑sale teams operate and scale for growth.
Collaboration: Partner with Customer Success, Sales, and Product to improve retention and expansion.
Innovation: Build the infrastructure that powers customer engagement, renewals, and lifetime value.
Growth: Join a RevOps organization that values experimentation, transparency, and measurable outcomes.
Compensation & Benefits
Base Salary: Competitive
Bonus: Performance‑based
Medical, dental, and vision insurance options
100% employer‑paid short/long‑term disability
Basic Life Insurance
401(k) with 100% company match up to 4%
Flexible paid personal/vacation time built on mutual trust and accountability
10 sick days annually
10 company‑paid holidays
6 weeks paid parental leave
Inclusion and Diversity Togetherwork is an Equal Employment Opportunity Employer. We value diverse backgrounds, experiences, and perspectives. Employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, disability, veteran status, age, national origin, or any other protected category under applicable law.
About Togetherwork Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations, including associations, camps, unions, fraternities and sororities, gyms, dance studios, religious congregations, and more. Our mission‑critical tools help customers manage and grow their communities while deepening member engagement. We’re united by a shared goal: helping our clients better serve and empower their members.
CCPA Disclosure Notice: Click Here
#J-18808-Ljbffr