KCC Manufacturing
HVAC&R Product Support Engineer
KCC is an employee-owned technology-driven company in the HVAC&R industry developing products and solutions to meet today's rapidly changing needs for greater efficiency and electrification. KCC has multiple divisions: construction local HVAC&R service and the design/manufacturing of commercial HVAC&R equipment. This position is for the design and manufacturing division which includes rooftop units, air handlers, desiccant dehumidification, refrigerant and hot/chilled hydronic systems.
Our Mission KCC enhances the lives of our customers, partners, employee-owners and communities by providing innovative HVAC solutions.
Benefits
Employee Stock Ownership Plan (ESOP)
9 paid holidays
Yearly bonuses
Health, dental & vision insurance
401k company match
Monthly accrued vacation
Paid sick time
Employee assistance programs
Summary As an HVAC Product Support Engineer you will become the go‑to technical expert on a single product line—a packaged rooftop HVAC unit with diverse applications and features. You will support the sales field support engineering, quality, and manufacturing departments and interact with many others within the company. The product line is partially released and in the final stages of development for a phased release. You will learn the ins‑and‑outs of the applications, controls, sequence design decisions, and manufacturing for the product. Provide guidance to engineering from a sales perspective and to sales from an engineering perspective. Take your technical knowledge to improve the sales message and better target our customers.
In this role you will participate in lab testing and validation to familiarize yourself with the product and its limitations and contribute to continuous improvement efforts. You will sit in on new product development meetings to understand the design decisions and results. This is an adaptive role that fills the most pressing needs of anything that would maximize the success of the product. Our goal is to provide our customers with a reliable product that perfectly fits their needs and provide world‑class support through the entire lifecycle of the product.
Essential Functions or Responsibilities
Develop your knowledge on technical design of the units including but not limited to unit controls, coil design, typical applications, component layout and selection, cabinet design, fans, and all technical unit configurations.
Know and understand the selection tool and ordering process.
Review warranty submissions with the warranty management team and provide feedback on opportunities for improvement or product enhancements.
Answer field tech support and pre‑sales support calls on the equipment to resolve issues.
Learn how to read the unit controls to effectively help troubleshoot as field issues arise.
Stay up to date with new product development and product expansion.
Support application engineers, regional sales managers and technical support personnel to improve and expand their knowledge of the equipment.
Understand competitors in the market and provide recommendations to improve our positioning.
Review technical literature for improvements or error reduction.
Work with the marketing and technical literature teams to improve our customer‑facing documentation.
Work with the Learning and Development team to create internal or external training processes for the equipment.
Qualifications / Skills
Must be able to meet safety / physical requirements.
Must meet educational or equivalent field experience: Bachelors degree in engineering or related technical degree; or 5 years holding a journeyman license and working on commercial HVAC systems such as chillers, large packaged rooftop units, boilers, or air handlers.
2 years of prior work experience in a technical role (engineering, HVAC commissioning technician, laboratory technical sales, thermal design, product development, etc.).
Excellent communication and interpersonal skills.
Proactive with reaching out to other departments and information gathering.
Strong computer literacy and Microsoft Office Suite experience (Excel, Outlook, Word).
Previous customer service support or customer interaction experience.
Experience working on an engineering team developing physical manufactured products.
2‑5 years of experience working with HVAC equipment in the field or at a manufacturer.
Strong understanding of HVAC controls, DX refrigerant systems, energy recovery or applications for packaged rooftop systems.
Applicable experience with HVAC standards for ASHRAE, AHRI or other building codes.
Safety / Physical Requirements
Ability to lift 50 lbs.
Fluent in English.
Requires bending, stooping and standing.
Must be able to stand from six (6) to eight (8) hours per day.
Follow established safety policies including but not limited to mobile equipment, PPE, emergency response, HAZCOM, first‑aid response, etc.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee for this job. Duties, responsibilities and activities may change over time with or without warning.
Contact
Terra Beaver – Talent Specialist
Laura Zoghbi – Talent Specialist
KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER.
#J-18808-Ljbffr
Our Mission KCC enhances the lives of our customers, partners, employee-owners and communities by providing innovative HVAC solutions.
Benefits
Employee Stock Ownership Plan (ESOP)
9 paid holidays
Yearly bonuses
Health, dental & vision insurance
401k company match
Monthly accrued vacation
Paid sick time
Employee assistance programs
Summary As an HVAC Product Support Engineer you will become the go‑to technical expert on a single product line—a packaged rooftop HVAC unit with diverse applications and features. You will support the sales field support engineering, quality, and manufacturing departments and interact with many others within the company. The product line is partially released and in the final stages of development for a phased release. You will learn the ins‑and‑outs of the applications, controls, sequence design decisions, and manufacturing for the product. Provide guidance to engineering from a sales perspective and to sales from an engineering perspective. Take your technical knowledge to improve the sales message and better target our customers.
In this role you will participate in lab testing and validation to familiarize yourself with the product and its limitations and contribute to continuous improvement efforts. You will sit in on new product development meetings to understand the design decisions and results. This is an adaptive role that fills the most pressing needs of anything that would maximize the success of the product. Our goal is to provide our customers with a reliable product that perfectly fits their needs and provide world‑class support through the entire lifecycle of the product.
Essential Functions or Responsibilities
Develop your knowledge on technical design of the units including but not limited to unit controls, coil design, typical applications, component layout and selection, cabinet design, fans, and all technical unit configurations.
Know and understand the selection tool and ordering process.
Review warranty submissions with the warranty management team and provide feedback on opportunities for improvement or product enhancements.
Answer field tech support and pre‑sales support calls on the equipment to resolve issues.
Learn how to read the unit controls to effectively help troubleshoot as field issues arise.
Stay up to date with new product development and product expansion.
Support application engineers, regional sales managers and technical support personnel to improve and expand their knowledge of the equipment.
Understand competitors in the market and provide recommendations to improve our positioning.
Review technical literature for improvements or error reduction.
Work with the marketing and technical literature teams to improve our customer‑facing documentation.
Work with the Learning and Development team to create internal or external training processes for the equipment.
Qualifications / Skills
Must be able to meet safety / physical requirements.
Must meet educational or equivalent field experience: Bachelors degree in engineering or related technical degree; or 5 years holding a journeyman license and working on commercial HVAC systems such as chillers, large packaged rooftop units, boilers, or air handlers.
2 years of prior work experience in a technical role (engineering, HVAC commissioning technician, laboratory technical sales, thermal design, product development, etc.).
Excellent communication and interpersonal skills.
Proactive with reaching out to other departments and information gathering.
Strong computer literacy and Microsoft Office Suite experience (Excel, Outlook, Word).
Previous customer service support or customer interaction experience.
Experience working on an engineering team developing physical manufactured products.
2‑5 years of experience working with HVAC equipment in the field or at a manufacturer.
Strong understanding of HVAC controls, DX refrigerant systems, energy recovery or applications for packaged rooftop systems.
Applicable experience with HVAC standards for ASHRAE, AHRI or other building codes.
Safety / Physical Requirements
Ability to lift 50 lbs.
Fluent in English.
Requires bending, stooping and standing.
Must be able to stand from six (6) to eight (8) hours per day.
Follow established safety policies including but not limited to mobile equipment, PPE, emergency response, HAZCOM, first‑aid response, etc.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee for this job. Duties, responsibilities and activities may change over time with or without warning.
Contact
Terra Beaver – Talent Specialist
Laura Zoghbi – Talent Specialist
KCC COMPANIES IS AN EQUAL OPPORTUNITY EMPLOYER.
#J-18808-Ljbffr