Akkodis
This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $24.00/hr - $27.00/hr
Desktop Support Level 2 – Onsite in Austin, TX
Location:
Austin, TX 78746
Schedule:
Monday–Friday, 8:00 AM–5:00 PM
Pay Rate:
$24–$27 per hour (benefits available separately)
We are looking for a skilled
Desktop Support Level 2
professional to deliver high-quality technical assistance to internal users and provide support for global teams. This role requires strong troubleshooting abilities, excellent communication skills—including interaction with senior leadership—and a customer-focused mindset.
Key Responsibilities
Desktop Support:
Provide Level 2 support for hardware, software, and peripheral issues.
Handle system installations, upgrades, and routine maintenance.
Networking Assistance:
Perform basic network troubleshooting (e.g., connectivity, VPN, and device configuration).
Ticket Management:
Use ticketing tools (such as Zendesk or Manage Engine) to track and resolve issues promptly.
Document resolutions clearly and accurately.
Documentation:
Maintain updated troubleshooting guides, FAQs, and internal knowledge resources.
Local & Global Support:
Assist onsite users and remote/global teams with technical needs.
Ensure timely and effective problem resolution.
Executive Support:
Provide professional, confidential technical assistance to C‑suite executives.
Configure and troubleshoot iOS and Android devices.
Hardware Management:
Set up and deploy desktops, laptops, and peripherals.
Qualifications
Experience:
2+ years in desktop support or a similar IT role.
Technical Skills:
Proficiency with Windows and MacOS environments.
Basic networking knowledge (IP addressing, DNS, Wi‑Fi troubleshooting).
Familiarity with ticketing systems like Zendesk or Manage Engine.
Soft Skills:
Strong written and verbal communication, including experience supporting senior leadership.
Excellent problem‑solving and time‑management abilities.
Additional Requirements:
Detail‑oriented with a commitment to quality.
Ability to thrive in a fast‑paced environment.
Collaborative and proactive approach to problem‑solving.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short‑term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy
The Company will consider qualified applicants with arrest and conviction records.
Seniority Level:
Associate
Employment Type:
Contract
Job Function:
Information Technology
Industries:
IT Services and IT Consulting
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Base Pay Range $24.00/hr - $27.00/hr
Desktop Support Level 2 – Onsite in Austin, TX
Location:
Austin, TX 78746
Schedule:
Monday–Friday, 8:00 AM–5:00 PM
Pay Rate:
$24–$27 per hour (benefits available separately)
We are looking for a skilled
Desktop Support Level 2
professional to deliver high-quality technical assistance to internal users and provide support for global teams. This role requires strong troubleshooting abilities, excellent communication skills—including interaction with senior leadership—and a customer-focused mindset.
Key Responsibilities
Desktop Support:
Provide Level 2 support for hardware, software, and peripheral issues.
Handle system installations, upgrades, and routine maintenance.
Networking Assistance:
Perform basic network troubleshooting (e.g., connectivity, VPN, and device configuration).
Ticket Management:
Use ticketing tools (such as Zendesk or Manage Engine) to track and resolve issues promptly.
Document resolutions clearly and accurately.
Documentation:
Maintain updated troubleshooting guides, FAQs, and internal knowledge resources.
Local & Global Support:
Assist onsite users and remote/global teams with technical needs.
Ensure timely and effective problem resolution.
Executive Support:
Provide professional, confidential technical assistance to C‑suite executives.
Configure and troubleshoot iOS and Android devices.
Hardware Management:
Set up and deploy desktops, laptops, and peripherals.
Qualifications
Experience:
2+ years in desktop support or a similar IT role.
Technical Skills:
Proficiency with Windows and MacOS environments.
Basic networking knowledge (IP addressing, DNS, Wi‑Fi troubleshooting).
Familiarity with ticketing systems like Zendesk or Manage Engine.
Soft Skills:
Strong written and verbal communication, including experience supporting senior leadership.
Excellent problem‑solving and time‑management abilities.
Additional Requirements:
Detail‑oriented with a commitment to quality.
Ability to thrive in a fast‑paced environment.
Collaborative and proactive approach to problem‑solving.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short‑term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy
The Company will consider qualified applicants with arrest and conviction records.
Seniority Level:
Associate
Employment Type:
Contract
Job Function:
Information Technology
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr