Friedman Vartolo LLP
Friedman Vartolo LLP
Friedman Vartolo LLP is a rapidly growing, New‑York‑based real‑estate and default services law firm with 300+ employees across six states. The firm prides itself on superior legal product and innovative business and problem‑solving approaches, offering a fresh, fast‑paced energy with a startup vibe.
IT Administrator (Entry‑Level) We are seeking an entry‑level IT Administrator to provide day‑to‑day technical support to employees both virtually and onsite. The role focuses on resolving helpdesk tickets, user onboarding/offboarding, and supporting hardware, software, and IT systems in a professional legal environment.
Responsibilities
Serve as the first point of contact for IT support requests (Tier 1 &some Tier 2), managing tickets via the helpdesk system (JIRA).
Provide support for desktops, laptops, printers, copiers, and other office equipment.
Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.).
Assist with employee onboarding and off‑boarding — laptop setup, software installation, account creation, workstation configuration.
Provide end‑user guidance on IT systems, tools, and security best practices.
Maintain accurate IT documentation, including knowledge‑base articles (Confluence).
Manage IT assets (laptops, monitors, peripherals) and ensure accurate tracking and life‑cycle management.
Coordinate equipment recycling (e‑cycle) and support upgrade/replacement cycles.
Proactively check in with employees to ensure technology meets their needs.
Qualifications & Expectations
Strong communication and interpersonal skills; ability to support staff at all levels.
Excellent troubleshooting, problem‑solving, and analytical skills.
Ability to prioritize tasks, work independently, and collaborate within a team.
Customer‑service mindset with a positive, “can‑do” attitude.
Eagerness to learn and grow in an IT support role.
Requirements
Degree in Information Technology, Computer Science or related field (or equivalent practical experience).
Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10/11 Business).
Familiarity with basic computer hardware, printers, and applications.
Some helpdesk experience preferred (6–12 months) but not required.
Preferred
Task Automation experience.
VDI and virtual system management.
Compensation & Benefits Compensation commensurate with experience. Competitive benefits package including medical, dental, vision, flex spending, 401(k), and gym/fitness membership reimbursement.
ADA Compliance Consistent with the Americans with Disabilities Act (ADA), Friedman Vartolo LLP provides reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship. For accommodations requests, contact Recruitment at recruitment@friedmanvartolo.com.
Location This position is located in our NYC office.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
#J-18808-Ljbffr
IT Administrator (Entry‑Level) We are seeking an entry‑level IT Administrator to provide day‑to‑day technical support to employees both virtually and onsite. The role focuses on resolving helpdesk tickets, user onboarding/offboarding, and supporting hardware, software, and IT systems in a professional legal environment.
Responsibilities
Serve as the first point of contact for IT support requests (Tier 1 &some Tier 2), managing tickets via the helpdesk system (JIRA).
Provide support for desktops, laptops, printers, copiers, and other office equipment.
Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.).
Assist with employee onboarding and off‑boarding — laptop setup, software installation, account creation, workstation configuration.
Provide end‑user guidance on IT systems, tools, and security best practices.
Maintain accurate IT documentation, including knowledge‑base articles (Confluence).
Manage IT assets (laptops, monitors, peripherals) and ensure accurate tracking and life‑cycle management.
Coordinate equipment recycling (e‑cycle) and support upgrade/replacement cycles.
Proactively check in with employees to ensure technology meets their needs.
Qualifications & Expectations
Strong communication and interpersonal skills; ability to support staff at all levels.
Excellent troubleshooting, problem‑solving, and analytical skills.
Ability to prioritize tasks, work independently, and collaborate within a team.
Customer‑service mindset with a positive, “can‑do” attitude.
Eagerness to learn and grow in an IT support role.
Requirements
Degree in Information Technology, Computer Science or related field (or equivalent practical experience).
Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10/11 Business).
Familiarity with basic computer hardware, printers, and applications.
Some helpdesk experience preferred (6–12 months) but not required.
Preferred
Task Automation experience.
VDI and virtual system management.
Compensation & Benefits Compensation commensurate with experience. Competitive benefits package including medical, dental, vision, flex spending, 401(k), and gym/fitness membership reimbursement.
ADA Compliance Consistent with the Americans with Disabilities Act (ADA), Friedman Vartolo LLP provides reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship. For accommodations requests, contact Recruitment at recruitment@friedmanvartolo.com.
Location This position is located in our NYC office.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
#J-18808-Ljbffr