Ovation Workplace Services
Job Role – Desktop Support Technician
Job Summary
Desktop Technician will provide day‑to‑day local/remote desktop support, receiving inbound calls, answering questions, troubleshooting and documenting steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break‑Fix, fault diagnosis and resolution, providing fault analysis to the customer’s various core operating systems and platforms, and be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3‑5 years experience in Windows desktop support.
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Should have basic knowledge of Mac OS to support Apple PC users.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware, and software.
Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
Work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills
Bachelor’s Degree or equivalent in Computer Science or a related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months of IT experience.
Experience with Windows 7‑10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti‑virus solutions, and helpdesk ticketing systems.
Mobile device management including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem‑solving skills.
Ability to multi‑task, effectively prioritize, and meet SLA’s.
Excellent communication, relationship‑building, and internal customer service skills.
Adaptable and flexible in a fast‑changing industry and work environment.
Willingness to work off‑hours and weekends when required for projects or emergency support.
Desktop support.
#J-18808-Ljbffr
Desktop Support Engineer provides Break‑Fix, fault diagnosis and resolution, providing fault analysis to the customer’s various core operating systems and platforms, and be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 3‑5 years experience in Windows desktop support.
Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
Should have basic knowledge of Mac OS to support Apple PC users.
Install, upgrade, support and troubleshoot printers and computer hardware.
Perform general preventative maintenance tasks on computers, laptops, and printers.
Perform remedial repairs on desktops, laptops, printers, and other authorized peripherals.
Use diagnostic tools to troubleshoot problems associated with network connectivity, workstation hardware, and software.
Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices, and telecoms.
Work in a project‑based environment requiring flexibility and teamwork. Perform other duties as assigned.
Candidate Required Minimum Qualifications and Skills
Bachelor’s Degree or equivalent in Computer Science or a related field.
CompTIA A+, Microsoft Certified Professional (MCP) or better.
Minimum of 18 months of IT experience.
Experience with Windows 7‑10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti‑virus solutions, and helpdesk ticketing systems.
Mobile device management including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem‑solving skills.
Ability to multi‑task, effectively prioritize, and meet SLA’s.
Excellent communication, relationship‑building, and internal customer service skills.
Adaptable and flexible in a fast‑changing industry and work environment.
Willingness to work off‑hours and weekends when required for projects or emergency support.
Desktop support.
#J-18808-Ljbffr