State of Florida
SYSTEMS PROJECT ANALYST (Help Desk Technician)- 79000683
State of Florida, Tallahassee, Florida, us, 32318
SYSTEMS PROJECT ANALYST (Help Desk Technician) – 79000683
Requisition No: 864190
Agency: Business and Professional Regulations
Pay Plan: Career Service
Position Number: 79000683
Salary: $1,794.92 - $2,150.04 Bi-Weekly
Posting Closing Date: 11/03/2025
About the Division The Florida Department of Business and Professional Regulation (DBPR) licenses efficiently and regulates fairly. The Division of Technology supports this mission by managing systems that underpin the services offered to the public.
The Work You Will Do Help Desk Technicians provide day‑to‑day technical assistance to end‑users, ensuring efficient operation of desktop systems and related technology. Key duties include troubleshooting and resolving hardware, software, and network issues, performing system installations, upgrades, and configurations, and offering timely resolution to service requests. The technician ensures optimal system performance by conducting routine maintenance, monitoring system health, and addressing technical incidents proactively.
Your Specific Responsibilities
Installing and configuring computer software, hardware and peripherals. Setting up and configuring cellular‑enabled mobile devices. Assisting with image deployment and computer equipment refresh. Managing equipment distribution, including receiving, setting up, configuring equipment, and running cabling for new workstation or network needs.
Monitoring, creating, responding, escalating, assigning, and resolving service desk tickets. Troubleshooting and resolving end‑user network connectivity issues. Providing remote assistance to DBPR users across Florida.
Assisting with network and server needs. Providing advanced research, testing of proposed solutions and implementation. Assisting application developers with testing enhancements before deployment.
Managing telecommunications set up and maintaining phone systems in assigned areas.
Creating and maintaining process documentation on Help Desk procedures. Assisting with the process of querying data, analyzing results, and presenting findings clearly.
Traveling to supported areas to provide on‑site assistance.
Performing other work‑related duties as required.
Knowledge, Skills & Abilities
Ability to lift a minimum of 50 pounds, climb a ladder, and stoop to the floor to install cables.
Ability to operate telephone and computer systems.
Ability to terminate and test voice and data lines, build network cables.
Ability to work as liaison between customer, vendors, and management.
Knowledge of basic network architecture and equipment.
Ability to install operating system images, applications and updates through deployment tools such as SCCM, PDQ or MDT.
Knowledge and experience troubleshooting versions of Microsoft Windows and Office released in the last 10 years.
Experience installing, configuring, and maintaining Windows desktop operating systems.
Ability to plan, organize, and coordinate work assignments.
Ability to maintain yearly certifications for warranty work.
Excellent customer service and communication skills.
Ability to work after hours as needed.
Minimum Requirements
Four (4) years of professional experience in an IT Helpdesk/Desktop Support role; and
Completion of a one‑year program of study from a vocational/technical school in an area of information technology can substitute for one year of required experience.
One year of providing customer service in technology.
Valid Driver License.
Ability to lift 50 pounds on a daily basis.
Ability to climb a ladder and stoop to the floor to install cables.
Must obtain an entry‑level IT industry standard certification within one year of employment such as CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), or Microsoft 365 Fundamentals.
Preferred Requirements
Associate’s degree from an accredited college or university in information technology, computer systems administration, or technical support.
Currently possess an entry‑level IT industry standard certification within one year of employment (CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), or Microsoft 365 Fundamentals).
Benefits
State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday.
Up to 104 hours of paid annual leave annually as a new employee with the State of Florida.
Up to 104 hours of paid sick leave annually.
Health insurance coverage (individual and family coverage) for eligible employees.
$25,000 life insurance policy to eligible employees.
Additional supplemental insurance policies for dental, vision, hospital supplement, cancer, etc.
Tax‑deferred medical and childcare reimbursement accounts available.
Tuition waiver program to attend an approved State of Florida College or University.
Important Information All positions require a security background check, physician assessment, drug screening, and participation in direct deposit. Applicants must be able to provide SSN and date of birth for background check. Phone number: 1‑877‑562‑7287. Background screening includes Level 2 background screening with fingerprinting.
Additional Notes The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. The department supports veterans and military spouses. The Florida Department of Business & Professional Regulation will only hire US citizens and lawfully authorized alien workers. All employees are subject to reasonable suspicion drug testing and a drug‑free workplace.
Premises This is a part‑time position; seniority level: Mid‑Senior level. Employment type: Part‑time. Job function: Information Technology. Industries: Government Administration. Location: Tallahassee, FL. The job closed on 11/03/2025.
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About the Division The Florida Department of Business and Professional Regulation (DBPR) licenses efficiently and regulates fairly. The Division of Technology supports this mission by managing systems that underpin the services offered to the public.
The Work You Will Do Help Desk Technicians provide day‑to‑day technical assistance to end‑users, ensuring efficient operation of desktop systems and related technology. Key duties include troubleshooting and resolving hardware, software, and network issues, performing system installations, upgrades, and configurations, and offering timely resolution to service requests. The technician ensures optimal system performance by conducting routine maintenance, monitoring system health, and addressing technical incidents proactively.
Your Specific Responsibilities
Installing and configuring computer software, hardware and peripherals. Setting up and configuring cellular‑enabled mobile devices. Assisting with image deployment and computer equipment refresh. Managing equipment distribution, including receiving, setting up, configuring equipment, and running cabling for new workstation or network needs.
Monitoring, creating, responding, escalating, assigning, and resolving service desk tickets. Troubleshooting and resolving end‑user network connectivity issues. Providing remote assistance to DBPR users across Florida.
Assisting with network and server needs. Providing advanced research, testing of proposed solutions and implementation. Assisting application developers with testing enhancements before deployment.
Managing telecommunications set up and maintaining phone systems in assigned areas.
Creating and maintaining process documentation on Help Desk procedures. Assisting with the process of querying data, analyzing results, and presenting findings clearly.
Traveling to supported areas to provide on‑site assistance.
Performing other work‑related duties as required.
Knowledge, Skills & Abilities
Ability to lift a minimum of 50 pounds, climb a ladder, and stoop to the floor to install cables.
Ability to operate telephone and computer systems.
Ability to terminate and test voice and data lines, build network cables.
Ability to work as liaison between customer, vendors, and management.
Knowledge of basic network architecture and equipment.
Ability to install operating system images, applications and updates through deployment tools such as SCCM, PDQ or MDT.
Knowledge and experience troubleshooting versions of Microsoft Windows and Office released in the last 10 years.
Experience installing, configuring, and maintaining Windows desktop operating systems.
Ability to plan, organize, and coordinate work assignments.
Ability to maintain yearly certifications for warranty work.
Excellent customer service and communication skills.
Ability to work after hours as needed.
Minimum Requirements
Four (4) years of professional experience in an IT Helpdesk/Desktop Support role; and
Completion of a one‑year program of study from a vocational/technical school in an area of information technology can substitute for one year of required experience.
One year of providing customer service in technology.
Valid Driver License.
Ability to lift 50 pounds on a daily basis.
Ability to climb a ladder and stoop to the floor to install cables.
Must obtain an entry‑level IT industry standard certification within one year of employment such as CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), or Microsoft 365 Fundamentals.
Preferred Requirements
Associate’s degree from an accredited college or university in information technology, computer systems administration, or technical support.
Currently possess an entry‑level IT industry standard certification within one year of employment (CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA), or Microsoft 365 Fundamentals).
Benefits
State of Florida retirement package: 3% employee contribution required.
Nine annual paid holidays and one personal holiday.
Up to 104 hours of paid annual leave annually as a new employee with the State of Florida.
Up to 104 hours of paid sick leave annually.
Health insurance coverage (individual and family coverage) for eligible employees.
$25,000 life insurance policy to eligible employees.
Additional supplemental insurance policies for dental, vision, hospital supplement, cancer, etc.
Tax‑deferred medical and childcare reimbursement accounts available.
Tuition waiver program to attend an approved State of Florida College or University.
Important Information All positions require a security background check, physician assessment, drug screening, and participation in direct deposit. Applicants must be able to provide SSN and date of birth for background check. Phone number: 1‑877‑562‑7287. Background screening includes Level 2 background screening with fingerprinting.
Additional Notes The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. The department supports veterans and military spouses. The Florida Department of Business & Professional Regulation will only hire US citizens and lawfully authorized alien workers. All employees are subject to reasonable suspicion drug testing and a drug‑free workplace.
Premises This is a part‑time position; seniority level: Mid‑Senior level. Employment type: Part‑time. Job function: Information Technology. Industries: Government Administration. Location: Tallahassee, FL. The job closed on 11/03/2025.
#J-18808-Ljbffr