Lumafield
About Lumafield
Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI‑driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries.
Base Pay Range $130,000.00/yr - $170,000.00/yr
Customer Success Manager (CSM) The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual success plans, and drive net revenue retention through strategic account growth. This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.
What you’ll do:
Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in design and sustaining engineering
Serve as the primary point of contact and trusted advisor for your customers
Project manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Identify, track, and communicate business impact of Lumafield’s solutions
Uncover upsell, cross‑sell, and new use case opportunities to expand product usage across teams or product lines
Build strong customer relationships through purposeful, outcome‑focused engagement
Contribute to the development of scalable internal processes
About you:
Engineering B.S. degree or equivalent technical experience
8+ years of experience, which can include technical experience in engineering or manufacturing, and client‑facing experience such as in account management, consulting, or program management
Expertise in packaging development and/or production, primarily for the CPG industry
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive‑level presentations
Extremely organized and ready to dive head first into a rapidly scaling startup environment
Bonus Points:
MBA or equivalent business experience
Quality Control experience in CPG/packaging manufacturing
Compensation & Benefits Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company‑wide events and more!
Legal Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We encourage applicants who are excited about our technology, opportunity, and eager to learn. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Computer Hardware Manufacturing
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Base Pay Range $130,000.00/yr - $170,000.00/yr
Customer Success Manager (CSM) The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute on mutual success plans, and drive net revenue retention through strategic account growth. This role requires the technical depth to understand engineering analyses, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.
What you’ll do:
Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in design and sustaining engineering
Serve as the primary point of contact and trusted advisor for your customers
Project manage delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Identify, track, and communicate business impact of Lumafield’s solutions
Uncover upsell, cross‑sell, and new use case opportunities to expand product usage across teams or product lines
Build strong customer relationships through purposeful, outcome‑focused engagement
Contribute to the development of scalable internal processes
About you:
Engineering B.S. degree or equivalent technical experience
8+ years of experience, which can include technical experience in engineering or manufacturing, and client‑facing experience such as in account management, consulting, or program management
Expertise in packaging development and/or production, primarily for the CPG industry
Excellent verbal and written communication that flexes to be effective across levels of an organization
Ability to independently create and deliver executive‑level presentations
Extremely organized and ready to dive head first into a rapidly scaling startup environment
Bonus Points:
MBA or equivalent business experience
Quality Control experience in CPG/packaging manufacturing
Compensation & Benefits Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company‑wide events and more!
Legal Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We encourage applicants who are excited about our technology, opportunity, and eager to learn. In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Seniority Level Not Applicable
Employment Type Full‑time
Job Function Other
Industries Computer Hardware Manufacturing
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