Delsey USA
Accounts Receivable & Chargeback Specialist
Delsey USA, Hanover, Maryland, United States, 21098
Reporting to the Accounting Manager, the Accounts Receivable & Chargebacks Specialist plays a key role within the U.S. Finance and Accounting team. This position is responsible for managing customer accounts, ensuring accurate and timely cash application, and analyzing deductions, chargebacks, and allowances. The role requires strong analytical ability, attention to detail, and effective communication skills to support financial integrity and maintain positive customer relationships.
Base pay range $60,000.00/yr - $75,000.00/yr
Position information
Process and post daily cash receipts from multiple sources, including online banking, checks, and customer portals.
Manage collections activities by proactively following up on outstanding invoices while maintaining positive customer relationships to ensure timely payment.
Review and reconcile customer deductions and chargebacks, ensuring transactions are properly documented, validated, and coded to the correct accounts.
Retrieve and analyze deduction documentation from customer portals and internal systems; engage directly with customers to investigate, dispute, and resolve deductions that fall outside contractual terms.
Investigate payment discrepancies and short payments, collaborating with all Company departments to ensure accurate resolution.
Monitor customer accounts to identify late payments, unapplied credits, or recurring deduction trends, taking proactive steps to mitigate risk and improve cash flow.
Maintain and update deduction tracking reports, aging analyses, and reconciliation templates to support month‑end and quarterly reporting.
Assist in the month‑end close process, including reconciliations and journal entries related to chargebacks and AP.
Prepare and deliver financial analyses and reporting to support management decisions on a weekly and monthly basis and respond to audit or compliance inquiries.
Support and contribute to process improvement initiatives within the AR and chargebacks functions to enhance accuracy and efficiency.
Education and qualifications
Bachelor's degree in Accounting or related field.
2+ years of experience in accounts receivable, deductions, and chargeback analysis, ideally within a retail or distribution environment.
Hands‑on experience with a major ERP system is required; Microsoft Business Central experience is a plus.
Proficient in Excel (pivot tables, VLOOKUPs, data validations, data analysis, etc.).
Excellent attention to detail with strong analytical and organizational skills.
Clear and professional written and verbal communication.
Comfortable in a fast‑paced environment and able to manage multiple priorities.
Collaborative, self‑motivated, and eager to grow within the accounting function.
Results‑driven with a hands‑on approach to problem‑solving.
Proven ability to multi‑task, prioritize, and meet deadlines.
Strong team collaboration and follow‑through.
Continuous improvement mindset with an eye for process efficiency and accuracy.
What we offer
Annual salary range of $60,000 - $75,000.
Salary commensurate with experience.
Fun office environment.
Comprehensive, single‑through‑family options for medical, dental, and vision insurance.
Short‑ and long‑term disability, and life insurance.
PTO including personal and vacation time.
401(k) plan with a company match.
Delsey Luggage is an Equal Opportunity Employer.
Employment type Full‑time
Seniority level Associate
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Base pay range $60,000.00/yr - $75,000.00/yr
Position information
Process and post daily cash receipts from multiple sources, including online banking, checks, and customer portals.
Manage collections activities by proactively following up on outstanding invoices while maintaining positive customer relationships to ensure timely payment.
Review and reconcile customer deductions and chargebacks, ensuring transactions are properly documented, validated, and coded to the correct accounts.
Retrieve and analyze deduction documentation from customer portals and internal systems; engage directly with customers to investigate, dispute, and resolve deductions that fall outside contractual terms.
Investigate payment discrepancies and short payments, collaborating with all Company departments to ensure accurate resolution.
Monitor customer accounts to identify late payments, unapplied credits, or recurring deduction trends, taking proactive steps to mitigate risk and improve cash flow.
Maintain and update deduction tracking reports, aging analyses, and reconciliation templates to support month‑end and quarterly reporting.
Assist in the month‑end close process, including reconciliations and journal entries related to chargebacks and AP.
Prepare and deliver financial analyses and reporting to support management decisions on a weekly and monthly basis and respond to audit or compliance inquiries.
Support and contribute to process improvement initiatives within the AR and chargebacks functions to enhance accuracy and efficiency.
Education and qualifications
Bachelor's degree in Accounting or related field.
2+ years of experience in accounts receivable, deductions, and chargeback analysis, ideally within a retail or distribution environment.
Hands‑on experience with a major ERP system is required; Microsoft Business Central experience is a plus.
Proficient in Excel (pivot tables, VLOOKUPs, data validations, data analysis, etc.).
Excellent attention to detail with strong analytical and organizational skills.
Clear and professional written and verbal communication.
Comfortable in a fast‑paced environment and able to manage multiple priorities.
Collaborative, self‑motivated, and eager to grow within the accounting function.
Results‑driven with a hands‑on approach to problem‑solving.
Proven ability to multi‑task, prioritize, and meet deadlines.
Strong team collaboration and follow‑through.
Continuous improvement mindset with an eye for process efficiency and accuracy.
What we offer
Annual salary range of $60,000 - $75,000.
Salary commensurate with experience.
Fun office environment.
Comprehensive, single‑through‑family options for medical, dental, and vision insurance.
Short‑ and long‑term disability, and life insurance.
PTO including personal and vacation time.
401(k) plan with a company match.
Delsey Luggage is an Equal Opportunity Employer.
Employment type Full‑time
Seniority level Associate
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