FairWave Specialty Coffee Collective
Anodyne Coffee Market Education Manager
FairWave Specialty Coffee Collective, Milwaukee, Wisconsin, United States, 53244
Company Overview
Anodyne Coffee Roasting Co. is part of the
FairWave Specialty Coffee Collective
— a family of independent, local coffee brands dedicated to preserving what makes each one special while sharing resources to help them thrive.
Founded in Milwaukee in 1999,
Anodyne
has built its reputation on small-batch roasting, genuine community connection, and a deep respect for craft.
Job Overview The
Anodyne Coffee Market Education Manager
is accountable for and leads the daily engagement and mentorship of all Coffee Leads within Anodyne. This individual serves as the knowledge resource for all Baristas, ensuring that coffee education, brewing standards, and quality are consistently upheld. The role requires ongoing skill development and a commitment to sharing current industry knowledge and company standards. In addition to internal team development, the Market Education Manager supports the training and education of Anodyne wholesale customers, ensuring they receive a consistent and high-quality experience aligned with the FairWave standard. The ideal candidate will proactively identify opportunities for growth at the café and market level and collaborate closely with other leaders to elevate both the guest and team member experience.
Responsibilities
Mentor and train all new employees in the Coffee Lead program.
Design and deliver comprehensive training programs to Milwaukee wholesale customers, focusing on coffee preparation, brewing techniques, product knowledge, and customer experience.
Maintain high standards of coffee quality, beverage preparation, and presentation across all locations by conducting regular quality audits and providing coaching and training as needed.
Provide feedback and contribute to quarterly conversations for Coffee Leads.
Create SOPs to ensure consistency and quality across the market.
Support the seasonal drink program, including costing, recipe development, coordinating the seasonal drink panel and presentations, sourcing ingredients for cafés, and collaborating with Marketing.
Host scheduled training and provide superior team member elevation through refinement of their knowledge, skills, and abilities.
Communicate through other market communication platforms used for engaging team members and responding to their inquiries in a timely manner.
Proactively identify operational challenges, customer concerns, and performance issues within the district and implement solutions to address them in a timely and effective manner.
Create and implement training programs to onboard new team members and continuously develop them.
Oversee the day-to-day operations of multiple coffee shops within the district, ensuring smooth operations, efficient workflows, and compliance with company policies and standards.
Execute wholesale education with new and existing wholesale customers.
Travel to wholesale partner locations to deliver on-site training utilizing customer-purchased equipment, and hold training sessions on-site at Anodyne.
“Dial in” equipment as part of wholesale customer onboarding.
Assist wholesale customers with creative drink concepts, pricing suggestions, and branding ideas.
Qualifications
High school diploma, GED, or equivalent preferred.
1 year of leadership experience preferred.
3 years of customer service experience required.
3 years of barista training experience – strong barista, customer service, and teaching skills.
Coffee education is required.
Must be able to lift 50 lbs.
Ability to work a flexible work schedule and meet business demands, including weekends, holidays, and special events.
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FairWave Specialty Coffee Collective
— a family of independent, local coffee brands dedicated to preserving what makes each one special while sharing resources to help them thrive.
Founded in Milwaukee in 1999,
Anodyne
has built its reputation on small-batch roasting, genuine community connection, and a deep respect for craft.
Job Overview The
Anodyne Coffee Market Education Manager
is accountable for and leads the daily engagement and mentorship of all Coffee Leads within Anodyne. This individual serves as the knowledge resource for all Baristas, ensuring that coffee education, brewing standards, and quality are consistently upheld. The role requires ongoing skill development and a commitment to sharing current industry knowledge and company standards. In addition to internal team development, the Market Education Manager supports the training and education of Anodyne wholesale customers, ensuring they receive a consistent and high-quality experience aligned with the FairWave standard. The ideal candidate will proactively identify opportunities for growth at the café and market level and collaborate closely with other leaders to elevate both the guest and team member experience.
Responsibilities
Mentor and train all new employees in the Coffee Lead program.
Design and deliver comprehensive training programs to Milwaukee wholesale customers, focusing on coffee preparation, brewing techniques, product knowledge, and customer experience.
Maintain high standards of coffee quality, beverage preparation, and presentation across all locations by conducting regular quality audits and providing coaching and training as needed.
Provide feedback and contribute to quarterly conversations for Coffee Leads.
Create SOPs to ensure consistency and quality across the market.
Support the seasonal drink program, including costing, recipe development, coordinating the seasonal drink panel and presentations, sourcing ingredients for cafés, and collaborating with Marketing.
Host scheduled training and provide superior team member elevation through refinement of their knowledge, skills, and abilities.
Communicate through other market communication platforms used for engaging team members and responding to their inquiries in a timely manner.
Proactively identify operational challenges, customer concerns, and performance issues within the district and implement solutions to address them in a timely and effective manner.
Create and implement training programs to onboard new team members and continuously develop them.
Oversee the day-to-day operations of multiple coffee shops within the district, ensuring smooth operations, efficient workflows, and compliance with company policies and standards.
Execute wholesale education with new and existing wholesale customers.
Travel to wholesale partner locations to deliver on-site training utilizing customer-purchased equipment, and hold training sessions on-site at Anodyne.
“Dial in” equipment as part of wholesale customer onboarding.
Assist wholesale customers with creative drink concepts, pricing suggestions, and branding ideas.
Qualifications
High school diploma, GED, or equivalent preferred.
1 year of leadership experience preferred.
3 years of customer service experience required.
3 years of barista training experience – strong barista, customer service, and teaching skills.
Coffee education is required.
Must be able to lift 50 lbs.
Ability to work a flexible work schedule and meet business demands, including weekends, holidays, and special events.
#J-18808-Ljbffr