Ondaro (formerly Cask NX)
ServiceNow Principal Business Consultant, Manager
Ondaro (formerly Cask NX), San Diego, California, United States, 92189
ServiceNow Principal Business Consultant, Manager
Join to apply for the
ServiceNow Principal Business Consultant, Manager
role at
Ondaro (formerly Cask NX) .
Ondaro is a premier professional services firm specializing in delivering innovative technology solutions and strategic consulting to clients across diverse industries. We are seeking an experienced Program Manager to lead ServiceNow implementations and digital transformation initiatives, driving business process optimization and organizational change for our clients.
The Program Manager will lead complex, client‑facing programs focused on ServiceNow platform implementations, digital transformation, business process reengineering, and organizational change management. This role requires a strategic leader with exceptional client management skills to align cross‑functional teams, manage stakeholder expectations, and deliver measurable value in a professional services environment.
Key Responsibilities
Lead the planning, execution and delivery of ServiceNow implementation projects for clients, including configuration, customization, integration, and deployment across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery.
Oversee end‑to‑end digital transformation programs, incorporating technologies like AI, automation, and cloud solutions to enhance client operational efficiency and competitiveness.
Oversee business process analysis and redesign, identifying opportunities for optimization and aligning processes with client strategic objectives.
Develop and execute organizational change management strategies, including stakeholder engagement, training programs, communication plans, and resistance management to ensure client adoption of new systems and processes.
Collaborate with client teams and internal cross‑functional groups (e.g., IT, operations, finance, HR) to define program scope, timelines, budgets, and deliverables.
Monitor program progress, proactively identify risks and issues, and implement mitigation strategies using agile or waterfall methodologies tailored to client needs.
Track and report key performance indicators (KPIs) to clients and internal leadership, ensuring projects are delivered on time, within budget, and to quality standards.
Build and maintain strong client relationships, acting as a trusted advisor and ensuring high levels of client satisfaction.
Manage vendor relationships, including ServiceNow partners, and oversee contract negotiations and performance to support client engagements.
Drive continuous improvement by evaluating program outcomes, gathering client feedback, and incorporating lessons learned into future engagements.
What You’ll Bring
Bachelor’s degree in business administration, Information Technology, Project Management, or a related field; Master’s degree preferred.
7+ years of experience in program management within a professional services or consulting environment, with at least 3 years focused on ServiceNow implementations or similar enterprise software platforms.
Proven success in delivering digital transformation projects, including BPM and OCM for external clients.
Certification in ServiceNow (e.g., Certified Implementation Specialist), PMP, Prosci Change Management, or equivalent.
Strong understanding of ITIL frameworks, agile methodologies, and digital tools such as RPA, AI, or analytics platforms.
Experience managing client‑facing budgets over $1M and leading teams of 10+ members in a matrixed environment.
Exceptional client‑facing skills, with a track record of building trusted advisor relationships.
Required Skills
Expertise in ServiceNow platform architecture and best practices.
Proficiency in business process modeling tools (e.g., Visio, Lucidchart) and change management frameworks.
Outstanding communication and presentation skills for engaging diverse client stakeholders.
Ability to navigate complex client environments and adapt to evolving project requirements.
Proficiency in project management software such as ServiceNow SPM or Microsoft Project.
Equal Opportunity Statement We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#J-18808-Ljbffr
ServiceNow Principal Business Consultant, Manager
role at
Ondaro (formerly Cask NX) .
Ondaro is a premier professional services firm specializing in delivering innovative technology solutions and strategic consulting to clients across diverse industries. We are seeking an experienced Program Manager to lead ServiceNow implementations and digital transformation initiatives, driving business process optimization and organizational change for our clients.
The Program Manager will lead complex, client‑facing programs focused on ServiceNow platform implementations, digital transformation, business process reengineering, and organizational change management. This role requires a strategic leader with exceptional client management skills to align cross‑functional teams, manage stakeholder expectations, and deliver measurable value in a professional services environment.
Key Responsibilities
Lead the planning, execution and delivery of ServiceNow implementation projects for clients, including configuration, customization, integration, and deployment across modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and HR Service Delivery.
Oversee end‑to‑end digital transformation programs, incorporating technologies like AI, automation, and cloud solutions to enhance client operational efficiency and competitiveness.
Oversee business process analysis and redesign, identifying opportunities for optimization and aligning processes with client strategic objectives.
Develop and execute organizational change management strategies, including stakeholder engagement, training programs, communication plans, and resistance management to ensure client adoption of new systems and processes.
Collaborate with client teams and internal cross‑functional groups (e.g., IT, operations, finance, HR) to define program scope, timelines, budgets, and deliverables.
Monitor program progress, proactively identify risks and issues, and implement mitigation strategies using agile or waterfall methodologies tailored to client needs.
Track and report key performance indicators (KPIs) to clients and internal leadership, ensuring projects are delivered on time, within budget, and to quality standards.
Build and maintain strong client relationships, acting as a trusted advisor and ensuring high levels of client satisfaction.
Manage vendor relationships, including ServiceNow partners, and oversee contract negotiations and performance to support client engagements.
Drive continuous improvement by evaluating program outcomes, gathering client feedback, and incorporating lessons learned into future engagements.
What You’ll Bring
Bachelor’s degree in business administration, Information Technology, Project Management, or a related field; Master’s degree preferred.
7+ years of experience in program management within a professional services or consulting environment, with at least 3 years focused on ServiceNow implementations or similar enterprise software platforms.
Proven success in delivering digital transformation projects, including BPM and OCM for external clients.
Certification in ServiceNow (e.g., Certified Implementation Specialist), PMP, Prosci Change Management, or equivalent.
Strong understanding of ITIL frameworks, agile methodologies, and digital tools such as RPA, AI, or analytics platforms.
Experience managing client‑facing budgets over $1M and leading teams of 10+ members in a matrixed environment.
Exceptional client‑facing skills, with a track record of building trusted advisor relationships.
Required Skills
Expertise in ServiceNow platform architecture and best practices.
Proficiency in business process modeling tools (e.g., Visio, Lucidchart) and change management frameworks.
Outstanding communication and presentation skills for engaging diverse client stakeholders.
Ability to navigate complex client environments and adapt to evolving project requirements.
Proficiency in project management software such as ServiceNow SPM or Microsoft Project.
Equal Opportunity Statement We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#J-18808-Ljbffr